Mobile FAQs

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More’s 4G mobile plans use parts of the Telstra Mobile Network that cover more than 98.8% of the population with 3G and 97.9% of the population ...  Read more...

The estimated timeframe for SIM activation is between 15 minutes and 40 hours. Activations will only occur during porting hours: Monday to Friday ...  Read more...

What is eSIM? An eSIM (also known as an embedded SIM) is a digital SIM card that allows you to activate your mobile &/or Mobile Broadband (MBB)&n ...  Read more...

Mobile broadband is a SIM only service delivered over a mobile network that gives you the ability to access the Internet and related data services via ...  Read more...

Mobile broadband and wireless broadband are both powered by 3G, 4G and 5G mobile networks that connect your mobile devices to the Internet. However, t ...  Read more...

You can monitor your usage and manage your spend using the Self Care Portal or by calling us on 13 66 73.  When you reach 100% of your monthly da ...  Read more...

More’s Mobile Broadband plan uses parts of Telstra’s 5G, 4G and 3G mobile networks. Telstra's Wholesale network reaches more than 98.8% of ...  Read more...

After you sign up for one of our SIM only mobile plans, using parts of the Telstra 5G (for 5G plans only), 4G & 3G network, we will despatch a SIM ...  Read more...

To activate your SIM card simply head to activate and follow the steps.If you are transferring an existing mobile number, ensure you keep your old SIM ...  Read more...

Porting a mobile service means to transfer a mobile number from one service provider to another.      Legally, we must confirm that ...  Read more...

5G brings faster speeds than 4G, making streaming, gaming and downloading larger files a breeze.       The network capability o ...  Read more...

An International Roaming Travel Pack is a once-off service add-on which allows you to use your mobile service outside Australia in eligible countrie ...  Read more...

International calling included in 5G Plans International calls to top 15 countries are included in our 25GB, 32GB, 50GB, 80GB and 150GB 5G ...  Read more...

At More we give our customers the ability to change mobile plans at any time as we understand your data allowance needs may change overtime. This is a ...  Read more...

A Data Add-on can be purchased for use with your existing mobile plan for $12.50 for 3GB. A Data Add-on can be added to your service on a once-off or ...  Read more...

If databank is available with your mobile plan, any data allowance on your plan (excluding any extra data purchased under a Data Add-on) which is unus ...  Read more...

To start using 5G you’ll need a 5G ready device, a 5G mobile plan and access to 5G network coverage (check our coverage map to see if it is avai ...  Read more...

Your plan includes the ability to gift part of your standard monthly data allowance to other users with a More mobile service. You can gift up to 50% ...  Read more...

You can gift up to 50% of standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimu ...  Read more...

To access 5G, you will need a 5G ready mobile phone handset and be in a 5G coverage area. Your mobile service will automatically switch to 4G or 3G in ...  Read more...

No. If you’ve been gifted data, your service will use your gifted data before your included plan data. Any unused gifted data at the end of your ...  Read more...

Yes, once you’ve logged into the Self Care Portal, select the 'Mobile' drop down menu, click on 'Active Mobile Services' and select the mobile s ...  Read more...

The APN Data settings for More's Mobile & Mobile Broadband services are:   ·        Name: Mobile ...  Read more...

You can now report scam SMS that are sent to your More mobile service.   Simply forward any scam SMS you receive to 7226 (or "SCAM" on your pho ...  Read more...

Bonus data unused at the end of any billing period during the offer will automatically be moved to your databank for future use, up to the maximum d ...  Read more...

You can enable international roaming by purchasing an International Roaming Pack add-on for your More Mobile service in your Self Care Portal. We have ...  Read more...

A PUK (Personal Unlocking Key) code is a security feature that protects your SIM card data. You will need your PUK code if you have entered your SIM p ...  Read more...

To gift data, follow the steps below: Log into the More Self Care Portal using your customer account number, email and password. In the Self Care ...  Read more...

If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network.    ...  Read more...

Free inbound SMS while overseas means that when you receive text messages on your mobile phone while you're outside your home country, you won't be ch ...  Read more...

The free inbound SMS offering applies while in the following countries: Argentina, Austria, Bahrain, Bangladesh, Belgium, Bolivia, Brazil, Bulgar ...  Read more...

We wanted to inform you about some important updates to our Privacy Policy at More.    Introducing Telstra Call Insights On 2 August 2024 ...  Read more...

You can view your live mobile usage in your customer portal or by texting 'bal' to '179'. Please keep an eye on this if you are concerned about using ...  Read more...

Here are some steps to follow if you have a problem with Wi-Fi Calling: Restart your Wi-Fi Router and phone/device Toggle Aeroplane Mode On and Of ...  Read more...

Yes you can! To receive or make a Wi-Fi call from overseas to Australia, all you need is a suitable Wi-Fi connection, a compatible Wi-Fi calling devic ...  Read more...

Wi-Fi calling uses an internet connection, so if you’re ever in a coverage black hole, Wi-Fi calling allows you to still make phone calls throug ...  Read more...

Wi-Fi Calling is useful when you: Want to extend coverage while indoors; or Are travelling overseas and want to call back to Australia. Need to s ...  Read more...

Just make sure your compatible mobile device is connected to a Wi-Fi network of suitable quality, then simply dial as normal.   Read more...

000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply.   Read more...

Yes, your smartphone or tablet must still authenticate with the mobile network. So, Wi-Fi voice calls are protected by the same secure industry standa ...  Read more...

Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal when using Wi-Fi calling.   Read more...

If you’re on the 4G network, your call will move between the Wi-Fi and 4G. If there’s no mobile connection available, then your call will ...  Read more...

If you have a compatible device but are still unable to use Wi-Fi calling, this might be due to: The Wi-Fi you are connected to does not support Wi ...  Read more...

If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network.    ...  Read more...

VoLTE uses the 4G mobile network to make phone calls. Did you know that mobile phones can’t typically make calls on a 4G network. So, without V ...  Read more...

Some of the benefits of VoLTE include: Clearer calls. VoLTE uses the less congested 4G network, allowing for improved call quality. Faster connect ...  Read more...

VoLTE call usage is the same as all other voice calls on your mobile plan, which includes unlimited standard calls within Australia. Certain calls to ...  Read more...

To access VoLTE, you will need a device which is compatible with the network and is VoLTE capable. Check if your device is capable of VoLTEThe best ...  Read more...

To access VoLTE, you will need a compatible mobile device with correct device configuration. Below is a list of some current mobile devices that are ...  Read more...

Manufacturer information   Contact the mobile device manufacturer for information about the network capabalities of your device. Device specif ...  Read more...

You can reset your voicemail pin in the More Self Care Portal -   1. Log into the More Self Care Portal using your customer account number, ema ...  Read more...

Planned mobile outages typically occur due to planned maintenance or upgrades being made to our systems or the network and is necessary to improve you ...  Read more...

If the mobile outage is complete and you are still unable to make or receive calls and SMS or use mobile data, try the below troubleshooting tips:&nbs ...  Read more...

During an unplanned or planned mobile outage affecting the Telstra Wholesale Mobile Network, if you still need to make mobile calls you can: Use Wi ...  Read more...

During an unplanned internet outage there are 3 things you can do to stay connected to the internet.    Hotspotting from your mobile dev ...  Read more...

Apple mobile devices Go to the ‘Settings’ app > Select or search ‘Personal Hotspot’ > Toggle on ‘Allow Others t ...  Read more...

If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network.    ...  Read more...

To set up voicemail on your new mobile SIM, dial 101 from your phone and press the call key. You'll then need to follow the prompts.  When you f ...  Read more...

This is usually due to a mismatch in the information provided to us and that held by your current provider.When porting a mobile number, we require th ...  Read more...

Yes! During a mobile outage you can still make mobile phone calls using Wi-Fi calling, by using a public payphone or an internet landline. Learn more ...  Read more...

4G and 5G refers to the 4th generation and 5th generation of network technology.  4G focused on data over voice calls, which allowed us to s ...  Read more...

More uses parts of Telstra’s 5G (for 5G plans only), 4G and 3G mobile networks. The 5G network is currently being rolled out and is available in ...  Read more...

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