Billing and Support FAQs

Got questions about billing, payments, support, account management, online safety, or offers? Find all the answers you need here!

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FAQs

Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.

When is multi-factor authentication coming? From the 30th of June 2022, you will need to complete multi-factor authentication (MFA) when you access o ...  Read more...

No, More does not charge a fee to change speed on our nbn® Plans. Feel free to change between plans as much as you need. To change sp ...  Read more...

Your monthly invoices from More are available in the Self Care Portal. This makes it easy for you to view, download and manage your invoices all from ...  Read more...

Got a charge on your invoice that you are not sure of? Aside from calling us, you can now submit a Billing Enquiry from our Self Care Portal. TIP: Be ...  Read more...

You can make a manual payment to your account via the website or in the Self Care Portal. In the Self Care Portal, follow these easy steps to make a ...  Read more...

If the balance shows a negative amount, you do not need to make another payment. Here are a some of the reasons why:   NEW CUSTOMER The neg ...  Read more...

Received your bill and not sure about the charges?Let us try to answer the Most Common Billing Queries, fees and charges.Why am I charged a Late Fee?: ...  Read more...

When signing up for a service with us online a pre-payment is taken for your first month of ADSL or nbn™ bundle access fee. Charges for the serv ...  Read more...

Pre-payment of your first month nbn™ access is taken at the time of sign up. This pre-payment then sits on your account until your nbn™ se ...  Read more...

Supplying your bank account details during sign up is not a requirement - it is optional. If you provide these, they will be used for on-going payment ...  Read more...

You can use your bank account for on-going payment. These can be entered during the sign-up process and they will be used for ongoing payments.A credi ...  Read more...

Monthly charges will start for your service when nbn™ is activated at your property.  We will email you when this activation is complete, a ...  Read more...

There are a number of things that could cause your bill to look higher than usual or higher than you expect. We’ve written a description of the ...  Read more...

Suspension of your Service  If you fail to pay your account balance within 14 days after the due date of your last invoice, your More service( ...  Read more...

We require your account is settled monthly using a credit card or bank account direct debit.  Direct debits are processed on the due date speci ...  Read more...

No. More allow you to pay via Visa, MasterCard or American Express (AMEX) with no surcharge whatsoever.  With More you can enjoy earning those ...  Read more...

Giving more is a core value of the More business – as is creating reliable, real and meaningful connections. The More team are proud to partner ...  Read more...

The way Australians give to charities has evolved over time. According to the Australian Institute of Health and Welfare, a quarter of Australians mad ...  Read more...

Small Change Big Change is backed by Telco Together Foundation, a registered charity endorsed as a Deductible Gift Recipient (DGR) with the Australian ...  Read more...

At the moment, More are only providing the option to donate $1 per month. If you would like to get more involved in the cause, you can contact the Tel ...  Read more...

Yes, on one condition.   Your donation is 100% deductible if the total amount you donate is $2 or more over the course of a financial year.   Read more...

Yes, you can stop your monthly donation to Small Change Big Change at any time. Please get in touch with our Customer Service team to do so.   Read more...

Our friends at Samsung have kindly offered our CommBank customers an exclusive discount! When you sign up to a new More mobile service between 1 Dece ...  Read more...

If you are experiencing technical issues or need customer support, please visit the contact us page to get in touch with our team.More offers customer ...  Read more...

In some cases, existing services are cancelled automatically when your service is transferred, and in others you will need to contact your existing ...  Read more...

You can find the Critical Information Summary for your More plan on the policies page. You will also see a link to the document attached to the ind ...  Read more...

At More. we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable ...  Read more...

When you sign up to a More nbn® plan, you will create an account with a username and password. You can use these credentials to login to ...  Read more...

All IPND FAQS:What is the IPND?Integrated Public Number Database is a central database containing all active public phone numbers across Australia. It ...  Read more...

Surprisingly, it has a big impact! Donating $1 per month can help 3 young Australians who are going through a mental health challenge get the responsi ...  Read more...

Please refer to our guide here.   Read more...

We’ve received feedback from customers that our Portal login process was too complicated; having to remember your Account Number and password, a ...  Read more...

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