More eSIM

What is eSIM?

An eSIM (also known as an embedded SIM) is a digital SIM card that allows you to activate your mobile &/or Mobile Broadband (MBB) plan with More, without having to use a physical SIM. Unlike a physical SIM, with an eSIM, you simply download a digital “SIM” to your compatible device.

Some of the benefits of eSIM include:

• Connect to More faster
  If you’re already a More customer, you can switch your physical SIM to eSIM quickly via the Self Care Portal. If you’re activating a new service with More, rather than having to wait for a physical SIM to be posted to you, all it takes is a few taps on your phone and scanning a QR code to get connected with your eSIM.
  
  
• Multiple SIMs, one device
  With eSIM, you can have more than one SIM on your phone or compatible device. One for personal use, one for work or travel… so many options!
  
  
• No plastic!
  No plastic SIM card means less waste.

Physical SIM vs eSIM

The main difference between eSIM and a physical SIM card is that eSIM is “embedded” digitally into a compatible device and cannot be removed, whereas a physical SIM card can be removed from one device and placed in another.

Some of the other differences between eSIM and physical SIM include:

Another difference is that eSIM offers environmental benefits by reducing plastic waste and CO² emissions from shipping. 

An eSIM is available to new More customers transferring their existing mobile number to us, or existing customers who want the added convenience of an eSIM. 

How to install your More eSIM

If you have an eSim-compatible device, installing your More eSIM is simple. 

1. Connect to Wi-Fi
   Before you proceed with the installation of your eSIM, please ensure your eSIM compatible mobile device is connected to Wi-Fi as the next step requires an internet connection.
   
   
2. Your unique QR code
   We'll provide you with a unique QR code for your service. You'll need to scan your unique QR code using the Camera app on your device, or enter the Activation Code (which you'll find in the Portal or in your 'Activation Success' email) into your eSIM-compatible device.
   
   
3. Download your eSIM profile
   Follow the prompts on your mobile device to download your new eSIM profile and complete the installation.
   
   

How to scan your eSIM QR code 

From a desktop computer 
Use your mobile device camera to scan the QR code shown on your computer screen. 

From a mobile device 
You can install your eSIM using a mobile device in a few different ways: 

Supported devices only:

• Take a screenshot of the QR code. Open your photo gallery and tap on the image to start the installation.

Using a single device: 

• Take a screenshot of the QR code, then download a QR code scanning app from your app store. Open the screenshot in the app and tap the code to begin setup.

Works on all devices:

• Use two devices. Open the email containing the QR code on one device (such as another phone or a tablet), then use the camera on the device you want to install the eSIM on to scan the code. Make sure you're installing the eSIM on the correct device. 

After the eSIM profile has downloaded, your device will walk you through the remaining steps. Once installation is complete, your service will activate automatically.

What to do if you're unable to scan your eSIM QR code

If the QR code won't scan, try the following troubleshooting steps:

1. Make sure you're in a bright, well-lit environment
2. Display the QR code on a larger screen, such as a computer or tablet
3. Check that your camera lens is clean and free from any damage
4. See if your device allows you to manually enter an activation code instead
5. Try using a third-party QR code scanning app

How to check if your phone is eSIM compatible

Most major mobile phone and tablet device manufacturers now support eSIM, but not all models (especially older models pre 2020) are eSIM compatible.  The simplest way to check is to dial *#06# on your phone. If an EID number appears (that’s 32 digits long), your device is likely eSIM‑compatible. Keep in mind this method isn’t always definite. Some devices purchased overseas or with region‑specific software, may display an EID but don’t support eSIM functionality in Australia. 

You can check your device manufacturer's website to confirm if your device is eSIM enabled.  

Other ways to check eSIM compatibility

iPhone

1. Open Settings
2. Tap General, then About
3. Look for 'Available SIM' or 'Digital SIM'
4. If you see an IMEI number here, your iPhone works with eSIM

Android

1. Open Settings
2. Tap Connections or Network & Internet
3. Go to SIM card manager or Mobile network
4. Look for 'Add eSIM' or 'Add Carrier' options

Can eSIM be activated instantly?

It’s not immediate, but it’s quite quick and convenient! Instead of visiting a store or waiting for a physical SIM to be shipped, all it requires is a few taps on your phone and scanning a QR code to connect with your More eSIM. An eSIM is available with all new mobile and MBB services, including those for new More customers transferring their existing mobile number to us, as well as existing customers who desire the added convenience of an eSIM. You can activate an eSIM through our Self-Care Portal. Once your service is active, you only need to install the eSIM on your compatible device.

Do you need to switch to eSIM?

You don’t need to switch to eSIM yet in Australia. Most major device manufacturers now support eSIM as well as physical SIM, but not all models (especially older models) are eSIM compatible.

How to move your eSIM to another device or change SIM types

To move your More eSIM to another device, or to change from a More Physical SIM to eSIM,  you’ll need to do a SIM swap. The easiest way to do this, is via the Self-Care Portal. 

Follow these easy steps:

1. From the mobile dashboard in the Self Care Portal, select mobile services  
2. Select VIEW for the Mobile service you want to swap 
3. Select the Change button 
4. Select Change SIM 
5. You’ll then be prompted to verify your ID via a one-time pin 
6. Select eSIM as your new SIM type and enter your phone number 
7. Once your SIM swap is complete and you’ll then be prompted to install your new eSIM to your new or existing device.  

How to change from a More eSIM to a Physical SIM 

To change from a More eSIM to Physical SIM,  you’ll need to do a SIM swap. You’ll need to contact our Mobile Support team on 136673 to order a new Physical SIM to be posted to you. Once you receive the SIM, the easiest way to do this, is via the Self-Care Portal. 

Follow these easy steps: 

1. From the mobile dashboard in the Self Care Portal, select mobile services  
2. Select VIEW for the Mobile service you want to swap 
3. Select the Change button 
4. Select Change SIM 
5. You’ll then be prompted to verify your ID via a one-time pin 
6. Select Physical SIM as your new SIM type and enter your phone number and new SIM number. 
7. Once the SIM swap is complete, you can install the new Physical SIM into your device. 

What happens to your physical SIM when you switch to an eSIM

When you move to an eSIM, your physical SIM card is permanently deactivated and can no longer be used. Your full service - including your phone number, plan, and any remaining balance - is transferred across to the eSIM. Because eSIMs are tied to a single device, you’ll need to complete a SIM swap each time you change or upgrade your phone in the future. 

What to do if you don't see a QR code during eSIM activation in the Self Care Portal

If you don’t see a QR code in your email or the Self Care Portal, we recommend calling us on 136673 and speaking to our mobile support team.

Can I use my More eSIM in my smart watch?

Yes, you can use your More eSIM in your smartwatch as long as you have a compatible smartwatch device (see the full list here) and a Shared Number Plan, which is available with all of our 5G plans. The Shared Number plan allows your compatible smartwatch to make and receive calls and use data without needing to carry your primary phone.  

Why is my eSIM not working on my iPhone after I have successfully downloaded it?

It is possible to have multiple eSIM profiles stored on your iPhone. If you find that you do not get mobile coverage after downloading your More eSIM, it is important to check that the correct eSIM profile is enabled. When a new eSIM profile is downloaded to an iPhone, Apple automatically names the profile with one of their pre-defined eSIM profile names. These include ‘Data SIM’, Travel SIM’ or ‘Professional SIM’. Please check all your eSIM profiles until you select the one that provides you mobile coverage. You can also rename the profile to a name of your choice, we recommend ‘More’.
For more information about setting up your eSIM on an iPhone, you can check out this Apple help article.

What to do if you delete your eSIM profile?

You’ll need to contact our Mobile Support team on 136673 to request a replacement eSIM. We’ll email you a new QR code so you can set it up on your device again. 

What to do if your device is lost or stolen with an eSIM? 

If your phone is lost or stolen, contact our mobile support team on 136673 immediately to suspend your service. 

When you get a new phone, you can request a replacement eSIM from our mobile support team on 136673 and we can issue a new eSIM QR code for you to activate on your replacement phone. 

Your phone number and any remaining plan inclusions will transfer to the new eSIM.