Category: Mobile
Last updated: Friday, 7 February 2025

What do I do during a mobile outage?

During an unplanned or planned mobile outage affecting the Telstra Wholesale Mobile Network, if you still need to make mobile calls you can:

  1. Use Wi-Fi calling (if you have a Wifi connection and Wi-Fi calling enabled device). For more information on how to use Wi-Fi calling see our FAQ.

  2. Use a free public payphone. You can find a payphone near you here

  3. Use a landline phone over broadband.
During an unplanned or planned mobile outage affecting our systems we ask for your patience. You will be unable to manage or make changes to your mobile service(s) in the Self Care Portal or through a Customer Service team member and will have to wait till the systems outage is resolved. 
 

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