Category: Mobile
Last updated: Friday, 7 February 2025

Why isn’t my international roaming working?

If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network. 

 
If you’re unable to connect to a network, try these troubleshooting steps first:

 
  1. Restart your device by turning it off and on again.
  2. Make sure international roaming is active on your service. You can manage your roaming settings through the Self Care Portal. Note: you may need to connect to WiFi to access the portal if roaming isn’t working.
  3. Make sure international roaming is available where you are. Check our International Roaming Travel Packs FAQ for information on eligible countries.

 
If you have checked the above and you’re still not able to connect to a network, try these additional troubleshooting options:

 
Automatic vs. manual network selection
Check that your device is set to automatically select a network. If you can’t make calls or access data on the network that is automatically selected by your phone, try manually selecting another network. Check out our International Roaming Network Table for these settings for each country.

 
Turn off airplane mode
Check that your device isn’t in airplane or flight mode.

 
Reset your network settings
In your device settings, you can find and reset your network settings.
Note: Resetting your network settings on some devices will delete any saved WiFi networks and paired Bluetooth.
 

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