relocating your more service to your new home

Check if your new address is eligible for relocation of your nbn® service.

TIP: Before requesting to move your service, check to see if your new home is nbn® ready, the type of connection available at your new address, and approximate timeframes for connection.

You can check your address here:


Once you’ve confirmed that your new address is nbn® ready and the type of service available at your property, follow these easy steps to get connected

Visit the More Self Care Portal and enter your account number, email address and password on the log in.
Select 'Create Order' under the order tile on the dashboard.
Select 'NBN' under the Order Category dropdown and select 'NBN-Relocation' under the Order Type dropdown.
Fill out the form with the following details:
  • Your old address
  • Your new address
  • Date of New Service Activation (Preferred Start Date).
  • Date of Old Service Cancellation (Preferred Cancellation Date).
Click 'Submit Order'.

We'll take care of the rest for you! You'll receive regular emails with the progress
of your new nbn® service order. It’s that easy!

If at any time you'd like to discuss your nbn® relocation with us, please contact our team.

1800 733 368

Sales & Customer Service

8:30am – 6pm (Weekdays) AET
Overseas: +61391230940
WhatsApp: +61480096696

Technical Support

24 hours, 7 days a week
Overseas: +61391230940
WhatsApp: +61480096696


Once your new address is NBN ready and your service has been activated at your new address, you can plug in your modem to enjoy faster, more reliable internet with More. 
Modem reconfiguration may be required if you have a BYO device. It’s important that you have read BYO device requirements to ensure your device is compatible with the service available at your new address.
Changing to More is easy and there is no setup fee however, you will need to make sure you're out of contract with your current provider to avoid possible cancellation fees.
If your new address is not nbn® ready then a New Development fee of $300 may apply. If this fee applies, we’ll let you know during the sign-up process.
More does not charge a relocation fee. However, if your new address is not nbn® ready, a New Development fee of $300 may apply. If this fee applies, we’ll let you know during sign up.

Service relocation times can vary depending on your new property’s nbn® readiness and the type of nbn connection. If your new property has been connected to nbn previously we should be able to get you connected in 1-3 business days.

If your property has not been connected to nbn™ before then an nbn technician may have to come to your property to activate your new service. We always request the next available appointment however, depending on the workload of the nbn technicians in your area and your home’s nbn readiness this can take up to 1 to 3 weeks from the time of ordering. 

If your new address isn’t nbn® ready, then you may need a technician to visit your home to get you connected to the nbn® network. In this case, you or an authorised person over the age of 18, will need to be present during the installation to give the technician external and/or internal access to your premises.
For information on how to set up your More supplied modem or BYO modem refer to our step-by-step guides on our website or contact our technical support team.  
Please note, if you choose to BYO modem you are expected to know how to configure your own device. Due to the vast range of devices available in market, our team can't support every make and model. It’s for this reason that we recommend purchasing a pre-configured NBN modem from us on our website or by calling our Sales team. 
More technical support 
1800 733 368 
Overseas: +61390219630 
WhatsApp: +61480096696 

Sales & Customer Service 
8:30am – 6pm (Weekdays) AET 
Overseas: +61391230940 
WhatsApp: +61480096696 
If you have a modem supplied by a different service provider, it is important that this device meets the BYO modem requirements. If your modem is not compatible with your new connection this will result in delays getting your NBN service activated.
If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. Configuration will be needed to operate your existing modem. Find out how to connect your BYO modem here.