Topics

FAQs

Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.

If you are a CommBank Yello customer and meet the eligibility criteria under the Everyday, Everyday Plus, or Homeowner benefit sets, you may be eligib ...  Read more...

Yes, existing More customers who have enjoyed a CommBank offer (such as '3 months free nbn® plan fees') can transition to a CommBank Yello offer u ...  Read more...

All residential nbn® plans: Value, Value Plus, Fast, Fast Plus, Superfast, Ultrafast and Fixed Wireless Plus. You can view our plans here.    Read more...

CommBank Yello customers who are part of the Everyday benefit set may be eligible to receive this offer. Please review the full CommBank Yello terms a ...  Read more...

CommBank Yello customers who are part of the Everyday Plus benefit set may be eligible* to receive this offer. Please review the full CommBank Yello t ...  Read more...

What are the new CommBank Yello Offers? We are excited to offer the following mobile and nbn®CommBank Yello offers:  CommBank Yello Every ...  Read more...

In case of relocation, the offer is transferrable to the new address for the remaining portion of the 12 month discount period.   Read more...

If after signing up to the CommBank Yello Everyday offer or CommBank Yello Everyday Plus offer you cease to meet the offer’s eligibility criteri ...  Read more...

You can change plan and continue to receive the discount on the new plan RRP for the remainder of the 12 month discount period.   Read more...

To access a CommBank Yello offer, customers must check out using a CommBank credit or debit card by 30 June 2025 and continue to use an eligible CommB ...  Read more...

Each CommBank Yello offer has a limit of one CommBank Yello offer code per customer.  Based on your eligibility, you may move between CommBa ...  Read more...

To get started you will need:    ID documents to enable us to verify your identity (e.g. your driver’s license or Australian passp ...  Read more...

You’ll still need to go through the checkout to select and purchase your new mobile SIM plan. You can select your SIM plan here.  During t ...  Read more...

To view your More service(s) in the CommBank app, you’ll first need to link them. To do this, navigate to the Accounts tab and follow the steps ...  Read more...

For your More account to be linked with your CommBank app, you need to ensure your First Name (FN), Last Name (LN), mobile number and DOB are the same ...  Read more...

Only mobile numbers can be updated via the CommBank app.    If you need to change your First and/or Last name, you will need to visit a br ...  Read more...

Only your email address and mobile number can be updated via the More portal.    If you need to change your First and/or Last name, you wi ...  Read more...

  Who can get the More SIM-only Mobile Plan offer? The offer is for CommBank customers who sign up for a new More mobile service between March ...  Read more...

  What exactly is the More x CommBank nbn® Offer? 20% discount on plan fees for 12 months, followed by a 10% ongoing discount for CommBank ...  Read more...

What is the offer for Mobile Broadband (MBB) plans? $5 off MBB plan fees for the first 12 months, followed by an 10% discount. View our mobile broad ...  Read more...

Who is eligible for the 20% off Home Voice plan fees offer? This offer is available to CommBank customers who sign up for a new More Home Voice serv ...  Read more...

This offer is available to CBA customers that have a conditional pre-approval and then settle their loan of $250K or more between 31 May 2022 and 30 J ...  Read more...

CBA's partnership with More gives customers great access to More services, but all service and payment enquires are still managed directly by More. Fo ...  Read more...

If you've already signed up for More, you can still claim this offer the same way by clicking through from your offer email with your promo code. This ...  Read more...

No, there is no cashback or other options available.     Read more...

You must maintain your home loan with CommBank and also keep a CommBank credit or debit card linked to your More account in order to continue to use t ...  Read more...

Customers that dismiss the offer in their CommBank app by clicking ‘No, hide it’ when it appears in the For You section cannot retrieve th ...  Read more...

You need to sign up using a CommBank credit card or debit card as it’s part of the verification process for the offer.   Read more...

To receive the maximum discount available, customers should select the More XL Speed Boost plan ($77/mth) - however, customers can choose any of More& ...  Read more...

No, this is not a public CommBank offer and only CommBank customers who directly receive this targeted offer and use one of the designated CommBank pa ...  Read more...

You can choose which property to use the nbn discount, it doesn’t have to be at the property that is being purchased. You can check whether thei ...  Read more...

For any issues applying CommBank customer discount codes or signing-up to More, customers should contact More directly.   Read more...

Once you settle your home loan you will receive comms containing your unique offer code. This could be email or in the CommBank app including Activity ...  Read more...

If you're already a More customer, don't worry, you can still switch over to this free nbn® plan. Simply visit the More self-service por ...  Read more...

Customers who sign up for a More mobile plan for the first time using a CommBank credit or debit card as their ongoing online bill payment method betw ...  Read more...

Yes, you can activate up to a maximum of 5 mobile services under this offer.   Read more...

The offer begins on September 1, 2023, at 12:01 am and ends on February 29, 2024, at 11:59 pm.   Read more...

More mobile plans offer several advantages, including: The ability to keep your existing mobile number when switching. Our mobile plans are prov ...  Read more...

Please refer to the full offer Terms and Conditions at https://www.more.com.au/policies for complete details regarding eligibility, discounts, and oth ...  Read more...

Test   Read more...

Plans eligible to receive this offer are More’s 5G mobile SIM-only plans with 50GB, 80GB, and 150GB of included data.     Read more...

CommBank has entered into a strategic agreement with More to provide their customers with exceptional value and convenience. With the average cost of ...  Read more...

CommBank’s partnership with More gives customers great access to More services, but all service and payment enquires are still managed directly ...  Read more...

More’s 4G mobile plans use parts of the Telstra Mobile Network that cover more than 98.8% of the population with 3G and 97.9% of the population ...  Read more...

After you sign up for one of our SIM only mobile plans, using parts of the Telstra 5G (for 5G plans only), 4G & 3G network, we will despatch a SIM ...  Read more...

To start using 5G you’ll need a 5G ready device, a 5G mobile plan and access to 5G network coverage (check our coverage map to see if it is avai ...  Read more...

If you can't find your question in this list, please visit our Help & FAQs page for the full suite of answers from the More team.   Read more...

To view your More service(s) in the CommBank app, you’ll first need to link your More account. Ensure you have the latest version of the Co ...  Read more...

Contact our team

Get in touch, your way.

Find articles to help answer your questions.

  • Total One Off   $0.00
  • Total Monthly   $0.00
  • Total Today   $0.00