What do I do during an unplanned internet outage?

During an unplanned internet outage there are 3 things you can do to stay connected to the internet.

Hotspotting from your mobile device – During an internet outage your mobile internet connection should be unaffected allowing you to use your mobile’s hotspot feature as an internet backup. You can share your mobile data plan with other devices e.g., laptop by following the steps in our FAQ.
Visit a public space that offers free Wi-Fi – Public spaces such as cafes and libraries often provide free Wi-Fi to the public which you can utilise (if open) and a good option if you don’t have enough mobile data.
Use eero internet backup – If you have already set up eero Secure’s internet backup feature, your eero network will automatically switch to the backup source and broadcast Wi-Fi throughout your home so your connected devices stay online. Note: If you didn’t set up eero internet backup already then you won’t be able to during the outage.

We will notify you via email and on social when internet services in affected areas have been restored.

Help Centre

Explore by Category

Mobile FAQs

Get started with eSIM, mobile broadband, managing your mobile, Wi-Fi calling, 5G, activation, upgrading your plan, and more!

Most frequently asked questions

Contact our team

Get in touch, your way.

Find articles to help answer your questions.

Self-Care Portal

If you're a More customer, you can create a support case via the Self-Care Portal, and we'll get back to you.

Messaging's more your bag? Contact our team on WhatsApp for non-urgent enquiries and we'll get back to you.

Live Chat

Jump into chat right now and Morrie will point you to helpful FAQs, or connect you to a team member for further help.

Call us

Nothing beats a phone call, you say? That's great, because we're just a phone call away.