Category: Mobile
Last updated: Friday, 7 February 2025

What should I do if my mobile service is still down after the outage has been resolved?

If the mobile outage is complete and you are still unable to make or receive calls and SMS or use mobile data, try the below troubleshooting tips: 
  1. Check that your mobile phone is not on Airplane/Flight mode

  2. Restart your mobile phone.

  3. Check your mobile usage to see if you have enough data to make calls (not using Wi-Fi calling). Check out our FAQ on how to view your mobile usage.

  4. Check our mobile coverage map to see if you’re in a deadspot while tyring to make a mobile call 
If you are still unable to make calls after completing all the above steps, please contact our technical support team on 13 66 73 for assistance.
 

Mobile FAQs

Get started with eSIM, mobile broadband, managing your mobile, Wi-Fi calling, 5G, activation, upgrading your plan, and more!

Contact our team

Get in touch, your way.

Find articles to help answer your questions.

  • Total One Off   $0.00
  • Total Monthly   $0.00
  • Total Today   $0.00