personal
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help & faqs

 
personal business

faqs

We’ve received feedback from customers that our Portal login process was too complicated; having to remember your Account Number and password, as well as your email.
As a result, we’re simplying the Portal login experience. 

From Friday 12 April 2024, you’ll be able to log in to the Self Care Portal by only entering your email and mobile number. We’ll then send a one-time verification code to your mobile and email – this is our way of double-checking it’s really you (a similar verification process already happens when you speak with our team over the phone). The enhanced security makes it harder for someone else to access your online account, including your personal details.

For more Frequently Asked Questions ...read more

What happens if my tower or cell is congested?

Cell congestion on the nbn® tower affects everyone connected to that cell in the area, regardless of which internet service provider is supplying the service. More will endeavour to provide you with all available information on capacity upgrades and maintenance times as we receive them from NBN Co. Note that NBN Co is conducting a major upgrade of fixed wireless services across Australia.

My internet speeds are patchy, but my tower isn’t flagged as congested. What can I do?

We recommend contacting our tech support team for troubleshooting to rule out other possible speed problems – for example, Wi-Fi interference from other electrical sources, or a faulty ...read more

Vocus is our wholesale provider, therefore we use their nbn® infrastructure. To learn more about Vocus click here: www.vocus.com.au

...read more
More is a premium provider of nbn® broadband, phone and mobile services to homes and businesses across Australia. What makes us different in the nbn® space is our: Commitment to our environment more is carbon-neutral workforce. Dedication to giving back to those in need via Small Change Big Change on-bill donation program Partnerships with the Pancare foundation and Australia's largest bank, CBA. To learn more about what makes us different click here. ...read more

More entered the nbn®market in 2013 and over time have built our customer base to become one of Australia's largest privately-owned telcos. We offer everything from nbn® broadband plans and SIM-only mobile plans to plans for your business. To learn more about us click here.

...read more
More nbn® is available to any residence that is eligible for, or has an existing Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/B), Fixed Wireless, Hybrid Fibre Coaxial (HFC) or Fibre to the Curb (FTTC) nbn® connection.   

The only connection type that More cannot provide a service for are Satellite nbn® connections. When signing up to More, the service qualification (SQ) tool will determine what sort of connection is available at your property, and therefore whether you are eligible to sign up to a More nbn® plan.

 

...read more

nbn® stands for National Broadband Network. It is the service in which the majority of Australians use to access the internet from their homes and businesses.

You can visit www.nbnco.com.au to learn more about nbn® and visit our plans page to get connected today.

...read more

The National Broadband Network (nbn®)  is made up of a series of fibre optic cables. The cables run out from a Point of Exchange (or POI) in your local area.  The cables will either run all the way to your home (FFTP), to the pit outside your home (FTTB) or to a ‘NODE’ somewhere near your home (FTTN).

In some cases an nbn® connection can also be sent via Satellite or Fixed Wireless.

Find out more about the network on the NBN Co website.

...read more

We will keep you up to date regularly on the progress of your order via email or sms.

It is important that you look out for these notifications as they will include important information on your activation appointment, if you require NBN Co to visit your property to get connected. Depending on the connection process for your property, you may be required to be in attendance, and missing an appointment will cause delays with your order.

...read more
More allows customers the choice to BYO (bring your own) nbn® modem device for all unlimited nbn® plans.   Its important to note that:   1. For FTTN and FTTB connections a VDSL compatible modem is required. 2. For FTTP, HFC, FTTC and Fixed Wireless connections a WAN enabled router is required. For more information on what requirements are needed for a modem to work on the nbn® network with More please see the BYO device requirements page. To review the list of devices that are known by our team to work on the network click here. We ask that you are comfortable configuring the device yourself as our team cannot guarantee support on all devices. To check your device compatibility, review the relevant modem brand table in this ...read more

We offer sticky IP addresses.

All More NBN plans include a free sticky IP address. Similar to a static IP, a sticky IP address will not change every time you restart your modem/router & reconnect to our network. This is useful if you wish to remotely access your network from outside your property. This may include remote access to your router, CCTV cameras, or a home media server or NAS device. The important point to note with sticky IPs is that in extremely rare occasions and as deemed necessary by our network team there may be rare instances where your sticky IP address could change.

Your sticky IP address is available after your service becomes active. You can quickly check what this is by going to ...read more

Changing to More is easy, but first, you will need to make sure you're out of contract with your current provider to avoid cancellation fees. If you have no contractual ties with your current provider, go ahead and sign up to More. Once your more service is activated, you can then call up your old provider to cancel your account. ...read more

Not necessarily. However, if:

you live in a large household where there is a fair bit of distance between the router / nbn® connection point & the other levels / corners of the house, and/or you have a number of devices operating simultaneously, then purchasing an extra point or a satellite will result in a strong and uninterrupted Wifi connection. ...read more

Every home has a different technology type which will determine whether or not a technician will need to visit you to connect your internet.

The points below should be used as a guide only, as a technician may or may not be required to attend depending on the individual household:

If you already have an nbn® box inside your home, it is unlikely that a technician will require to access your home.

If you do not have an nbn® box inside your home and your connection technology is not FTTN (Fibre to the Node), FTTB (Fibre to the Building) or FTTC (Fibre to the Curb) you will require a technician.

If your home has already been connected and used the nbn® previously, it is ...read more
We can certainly tailor-make a package to suit your household needs. To get started, get in touch with our friendly sales team via 1800 733 368. Our team will be ready to take your call from 8:30am – 6pm (weekdays) AET ...read more

The Australian government enforce at New Development Charge to greenfield developments that need to be connected to the nbn® network.

Part of this charge is the End User Contribution Charge of $300 (inc. GST). Internet Service Providers such as More pass this charge to the end user when they want to connect to the nbn®.

Please note that this charge is only applicable if your property is a new development and has never been connected to the nbn® before.

You can read more about this policy here.

The More team will alert you if the New Development Charge applies when you complete your address check as part of the signing up process.

...read more

You may experience some down time when switching between your current provider and more.

Once your current service is disconnected and your service with more is activated, you will then need to set up your modem.

If you're setting up the Google Nest Wifi, this is quite a simple process that should take around 15 minutes. If you've chosen to BYO modem, you will need to configure your existing device with the help of our technical support team. This may take a little longer, depending on what device you're using.

Given that you may experience some internet down time during the service transfer, we recommend that you schedule more service activation for a low-usage day. You can do this when ordering your service on the More website.

...read more

The nbn® rollout is largely complete, so most addresses in Australia will have the ability to connect to the nbn® network.

If you have not yet had an nbn® connection activated at your address, this will need to be facilitated by NBN Co technicians before you can get connected to More nbn®.

When you enter your address in our service qualification tool on our nbn® sign up page, you will see if an existing connection is available at your address. If you’re not yet connected, once you sign up for a More nbn® plan an order will be placed with NBN Co to perform an activation at your address. The time it takes to get nbn® ...read more

The nbn® activation appointment will vary based on how nbn® is delivered to your home or business. If you are unsure of this, it will be advised in the emails from More that are sent after an appointment date has been set for your activation.

FTTP activations

FTTP (Fibre to the Premises) involves fibre being connected right into your property or business. If this is the first time you are having nbn® connected to the property, an NBN Co technician will attend site to complete the activation. They will install a box on the outside of the property, then usually drill through the wall and install equipment inside the property.

It’s a good ...read more

For some nbn® connections there is no need to keep an active telephone service. The nbn® network uses a number of different delivery methods, and the following list details the nbn® technology types that use the copper line:

1. FTTN - Fibre to the Node. This is where fibre optics is delivered to your street and then high speed internet is transferred to a copper cable that runs into your home. The node is a box that is constructed in the street that transfer the internet from fibre optics to copper. If you have an existing copper telephone line connected to your property, nbn® will use this for nbn®. Note that there is no need to continue paying line rental, you can opt to ...read more

Depending on how nbn® is delivered to your property and your property's nbn® readiness, this will vary from just 1 day to around 3 weeks. You can check your address on our website and in most cases we'll be able to give you an indicative timeframe.

If your property has already been connected to the nbn® previously we should be able to get you connected in 1-3 days.

If your property has not been connected to nbn® in the past we will likely need an nbn® technician to come and activate your service. General time frames for the next available nbn® activation appointment is usually between 1 and 3 weeks. We'll be able to give you a ...read more

There is no charge for standard installation. This includes the visit from the technician.

If nbn® has deemed your property a new development, the nbn® New Development Fee may apply. If you are moving in to a brand new property and connecting to the nbn® for the first time this fee will likely apply.

...read more

nbn® provide a Missed Appointment Rebate to us when the NBN Co technician does not attend the confirmed appointment for both connections and faults.

We pass this rebate onto our customers as a credit on their account. It will be reflected on the customer's account within 1-2 months after the missed appointment.

The amount of each Missions Connection Appointment Rebate will be as follows:

$50 for each First Missed Connection Appointment, and

$75 for each Subsequent Missed Connection Appointment

'Missed Connection Appointment' means an actual appointment that nbn® does not attend in accordance with the applicable ...read more

We support the use of a BYO modem or router for use with your nbn® Plans with More. We recommend ensuring that you are familiar with your own device and are comfortable configuring this yourself. We have prepared the following guides to offer assistance in connecting your own nbn® ready device.

FTTP
FTTN/B
FTTC
HFC
Wireless


To view all of our hardware set up guides, visit our modem set up page here. ...read more

As soon as your nbn® service is activated billing does commence. We are keen for you to get online with your new nbn® plan as soon as possible so you can start enjoying the great benefits.

If we have sent you a new nbn® modem/router, please use the PDF user guide below for a step by step guide on how to plug this in and get online. There are different instructions based on how nbn® is delivered to your property.

If you are unsure how nbn® is delivered to your property please see the activation emails that we have sent during the installation process.

Please use the relevant guide to your nbn® technology type. ...read more

When you sign up for a More nbn® plan, you will enter your address to see what sort of connection is available for your home. This will depend on the nbn® delivery in your neighbourhood, and may impact what More plans are available to you. Typical nbn® delivery types include Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/B), Fixed Wireless, Hybrid Fibre Coaxial (HFC) and Fibre to the Curb (FTTC).

The NBN250 and NBN Ultrafast plan is only available for FTTP and some HFC connections. When you enter your address during sign up, you will only be able to select nbn® plans that are available at your home.

The NBN Fibre Connect program is also now live across Australia. If you ...read more

In Australia, properties are connected to the nbn® network using different types of technologies based on the infrastructure and equipment that NBN Co can utilise. The different technology types include Fibre to the Premises (FTTP), Fibre to the Node/Building (FTTN/B), Fibre to the Curb (FTTC), Hybrid Fibre Coaxial (HFC), Fixed Wireless (FW) and Satellite. You can learn more about the different technology types in our FAQ. 

NBN Co keep track of properties’ nbn® technology type and nbn® readiness including any extra costs required and the timeframe for connection by assigning them with a service class number.  

Here are all the nbn® service classes and what they each mean:  

Understanding nbn® ...read more

Fibre to the Premises (FTTP) - Fibre optics cabling is installed directly inside your property; this can deliver fast internet services with up to 1gbit/s speeds. 

Fibre to the Node/Building (FTTN/B) - Both fibre optic cables and the existing copper telephone network are used to deliver nbn® to your home. Fibre optic cables are installed in an area and terminate in a node, which is a large green box positioned on your street or within your building. At the node, the fibre optic cables are then connected to the existing copper network that runs into your home. 

Fixed Wireless – nbn® is delivered to your home via a wireless signal. A receiver is installed at the property to pick up the nbn® signal from a large transmitter (tower) in the ...read more

You can find the Critical Information Summary for your More plan on the policies page.

You will also see a link to the document attached to the induvial plan on the sign up page.

...read more
When is multi-factor authentication coming? From the 30th of June 2022, you will need to complete multi-factor authentication (MFA) when you access or make changes to your account.   What is multi-factor authentication? For those who are new to MFA, it is simply an authentication method that requires you to provide two or more verification factors to gain access and makes changes to your account. MFA helps protect you by adding an additional layer of security. It helps to prevent anyone, except you (or your authorized representative), from gaining access to your account, even if your password has got into the wrong hands.   Why is more introducing multi-factor authentication? More is rolling out MFA for all account holders in response to new legal requirements and because ...read more

If you are experiencing technical issues or need customer support, please visit the contact us page to get in touch with our team.More offers customers the following extended tech support hours:

7am – Midnight (Weekdays) AET

8am – 8pm (Weekends) AET

You can also use the live chat button at the bottom right corner of the more website.

...read more

Yes you can.

At More, we give our customers the ability to change their speed tier at any time, as long as the speed increase is supported by their nbn® delivery method. This is a quick and easy process that happens remotely with no need for a technician to visit your home - you can login to the customer portal and make the request under 'Change nbn™ plan' and our team will take care of the rest. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level.

...read more

Your nbn® can run slowly for a number of reasons. When initially moving to an nbn® connection, users often experience dramatically increased bandwidth compared to older ADSL services.

It is important to understand how your devices use the internet to ensure a good experience with the additional bandwidth. Things like the hardware and software that you use may affect the speed that you experience.

The technology used by NBN Co to deliver the service to your home or business may also affect your speeds.

It’s important to understand how many devices are using your nbn® service.

It is always important to ...read more

When you sign up to a More nbn® plan, you will create an account with a username and password. You can use these credentials to login to our customer portal to access information regarding your account.

In the future, you will be able to access this information directly from the CommBank app once the More services have been integrated.

...read more

In some cases, existing services are cancelled automatically when your service is transferred, and in others you will need to contact your existing provider to cancel your service.

For FTTP and Fixed Wireless connections, we will activate the next available port on the nbn® equipment installed inside your property. This means after you are successfully connected with More you will need to advise your previous provider that you wish to cancel their service.
 
For HFC, FTTN, FTTB or FTTC connections we will order an nbn® transfer. This means that your original service will stop working automatically when your More service becomes active. You may want to check with your previous provider that they have stopped ...read more

Moving home? Relocating an nbn® service to a new address can now be processed from our customer portal.

TIP: Before you request to move your service, you can check the nbn® serviceability of your address so you know if the address is nbn® ready, and what is the approximate timeframe for connection.

You can check your address here.

If you know the nbn® availability of your address, you can proceed with the steps below:

1. Visit the customer portal.

2. Enter your account number, email address and password on the log in screen.

3. Select Moving House? Service ...read more

All our nbn® Plans are on no contract so you are free to cancel at any time*.

Aside from calling us, you can log in to our customer portal and put the request through.

2. Enter your Account Number, Email Address and Password on the Log in screen.

3. Select Cancel nbn® Service from the Menu.

4. Please complete the form below to order cancellation of your nbn® service.

Address of nbn® Service to Cancel

Reason for Cancelling

Date of Cancellation

5. Read and agree on the terms.

6. Click on ...read more

There are a number of reasons why an nbn® service may be running slower than expected. It may be down to hardware and software configured on your home network or due to nbn® infrastructure, the nbn® technology or ongoing development work underway to complete construction in your area. There could be a fault on the network that needs to be reported to nbn® for resolution. Please read to the end of this article before calling our team for further assistance.

Wifi Issues

One of the most common reasons for slow nbn® is Wifi performance. Often if your nbn® Wifi modem is a long way from where you are connecting to it - this can cause a ...read more

In 2014 the Australian Government made the decision to use a mixed technology approach to the nbn® rollout. This means that certain properties will use parts of the old legacy copper telephone network to complete the NBN connection to your property. This legacy copper network is unfortunately prone to issues and we encounter some users using FTTN/FTTB and FTTC technologies experiencing connection dropouts due to this.

It is important to troubleshoot your FTTN/FTTB/FTTC connection prior to us logging a fault to NBN Co as in certain cases it is local internal copper wiring that can be causing the dropout issues.

In order to properly troubleshoot you should consider the following scenarios:

...read more

There are a number of things that you can try to help improve your Wifi coverage in your property.

Wifi is now critical in a household where numerous devices rely on good quality wifi to operate.

1. Location of your Wifi router

This is likely the most important part of ensuring you maximise the Wifi coverage inside your property. Ensure that the Wifi router is located in a central position within your house, this will give the greatest all round coverage. When you connect to one of our nbn® plans for the first time, you may have to connect to a different socket or in a different room in the house. If required you may need to invest in home wiring to relocate the router to a ...read more

If you are going overseas or do not require your nbn® service for a long period of time, it may be beneficial to put your nbn® Plan on hold.

We can assist with this. However, to prevent charges coming through from nbn® we would need to cancel your service, and then re-activate it when you are ready to start using your service again. This works in the same way as putting the service on hold and nbn® charges would cease to come through. We would not recommend doing this if the period of time is less than a month as your service will still be charged up to the end of the month that you wish to cancel it.

When we re-activate your service we would need to assist in ...read more

All our residential plans are available with a no lock-in contract. There is no cancellation fee for residential customers, and you can cancel your contract at any time before the end of your current billing period. However, you will not receive a refund or credit for any unused days of the current billing period of your plan that fall after your cancellation date.

Business customers have the option of 24-month contract or no lock-in contract for nbn® and phone plans. Mobile plans for business customers are offered with no lock-in contracts. Cancellation fees apply if exiting a 24-month contract early. 

...read more

At More, we understand that living in Australia's climate can bring many challenges - including fires, flooding and other natural disasters.

These events can have a devastating impact on individuals and communities, and we know that our affected customers will often need that extra bit of support. 

When fires, flooding or natural disasters are being reported, our team will proactively contact customers in affected regions to see how we can help support their response and recovery from the disaster.

Our disaster support includes:

Free call diversion Extensions on bill payments Fee waivers

What support is needed will vary depending on the customer's individual needs, so we encourage you to get in touch with our friendly customer ...read more

At More we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. If you are experiencing financial hardship, we may be able to offer you a payment assistance arrangement to help you keep your telecommunications services connected and pay off any overdue account balance.

Our Payment Assistance policy and application form can be found on our financial hardship page. We offer help based on your individual circumstances and on a case-by-case basis. There is no charge to apply for or access an arrangement for financial hardship assistance.

You can contact our team who are authorised to assist with financial hardship matters on 1800 733 368 (Monday to Friday 9:00am-5:30pm AET ...read more

No, More does not charge a fee to change speed on our nbn® Plans. Feel free to change between plans as much as you need.

To change speed, please give our team a quick call on 1800 733368. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level.

...read more
In a bid to enhance nbn® performance and connectivity to over 248,000 homes and businesses, NBN Co undertook a national pilot program. This required extensive network changes to help deliver these higher speeds for Fixed Wireless Plus customers and uplift their internet experience. For more information on the Fixed Wireless speed change check out NBN Co’s article here. ...read more
To access the upgraded theoretical max attainable Fixed Wireless Plus plan speeds of up to 100/20 Mbps as an existing customer, you will need to power cycle your nbn® connection box.* Your nbn® connection box looks like this:


How to power cycle your nbn® connection box:  Unplug the power cord from the back of the nbn® connection box. All the lights on the nbn® connection box should be OFF. Wait 1 full minute before plugging the power cord back into the nbn® connection box and wait for the power light, phone light and internet light to turn green. After power cycling your nbn® connection box, we suggest you perform a speed test to see what upload/download speeds you are achieving. 

If your speeds aren’t ...read more

Yes, you can. This might be useful when you are just about to move house and would like to have your modem delivered to your current address, if you don’t yet have access or the ability to receive the modem at the address where you’re getting your service connected.

How do you set this up?

When you’re checking out, there will be a prompt that asks "Is your delivery address for sending equipment the same?"

You can un-tick the box and the delivery address field will come up where you can provide your preferred delivery address.

Important things to note:

If you have already submitted the order and decided to change the ...read more

No, we do not lock our modems. If you were ever to leave you could use these with most other providers.

...read more
Unfortunately we can't. Our modems are delivered using Startrack Couriers and they are unable to deliver to a PO Box address.

A signature is required on delivery. If delivery was not possible the courier will usually take your modem to the nearest post office.

Please consider this when placing an order and ensure you do not use a PO Box address for your delivery address.

...read more
If you have a Fibre to the Premises (FTTP) or Fixed Wireless nbn® service your nbn® Connection Box (also known as nbn® Network Termination Device) will look like this and be fixed to your wall -




If you have a Hybrid Fibre Coaxial (HFC) nbn® service your nbn® Connection Box (also known as nbn® Network Termination Device) will look like this -



If you have a Fibre to the Curb (FTTC) nbn® service your nbn® Connection Box (also known as nbn® Network Connection Device) will look like this -
...read more

Get ready to welcome to Google Nest Wifi to your home.

You have made a great choice! Google Nest Wifi will:

    o  blanket your home with strong and reliable WiFi

    o  update automatically, which means your network stays safe and secure and,

    o  will effortlessly look at home thanks to its chic design.

When setting up the Google Nest Wifi, there are a few items that need to be ticked off first:

    o  A Google Nest Wifi router. This will broadcast your WiFi.

    o  A Google ...read more

The Google Nest Hub 2nd Gen Smart Display can stream videos and music, display photos, and also show you your calendar, to-do list, recipes, and much more. This beautifully designed device with an intuitive interface will effortlessly fit into any room décor and make your day-to-day life a whole lot easier.

See how it works right here.


Key Features:

Control your connected devices in one place with a tap – or your voice.
Nest Hub is the one place to control your smart home – it works with hundreds of compatible devices. Turn on the lights or turn on the fan with just a tap. Or ask Google and get help hands-free.

Stay connected.
See your calendar and create reminders. Just say, “Hey Google, broadcast ...read more

Google Nest Wifi, a mesh wifi system, provides wifi to your whole house. In terms of functionality, once the Google Nest Wifi system is set up it will result in a stronger and more stable Wifi connection throughout your home.

Please note that Google Nest Wifi is not compatible with FTTN/B connections - if you have such a connection, the Google Nest will need to be plugged into your existing modem - or a modem you purchase from More - in order to work.

A normal nbn® modem is a single device. For medium to larger homes, a normal modem can restrict Wifi access and the number of devices that need to connect to the modem can impede its functionality. A Mesh system, like Google Nest Wifi, with one Wifi router and one Wifi point will be strong enough to handle up to 200 ...read more

A Google Nest Wifi router has 2 Ethernet ports. One of the ports connects to the modem's WAN port to receive the internet connection, and the other port can be used to wire a device (laptop, desktop PC, etc. ).

...read more

Normally 1-3 business days. We also provide a tracking number which is a unique ID number or code assigned to a package or parcel. You can use this number to determine the delivery status and other details of your modem.

...read more

There are cases when you'll be able to keep using your existing modem, but there are other times when you may need a new modem.

These are the main situations where you should be able to use your modem with a new more nbn™ plan:

If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. If you're changing nbn™ plans at the same address, you can keep using your current modem or router.

Configuration will be needed to operate your existing modem. To learn how to connect your BYO modem click here.

...read more

These are the main situations where you may not be able to use your modem with a new More nbn® plan:

If you're upgrading from ADSL to HFC, FTTP, FTTC, Fixed Wireless, or Satellite nbn™, you won't be able to use your existing modem.

If you're moving address and your new property has a different nbn™ type, you may not be able to use your current modem.

If your modem is locked to your current nbn™ provider, you may not be able to use your modem with More. If you're concerned about your modem being locked, talk to your current provider before switching.

 

...read more

If you have just received your NetComm MESH modem hardware, you are no doubt keen to get it powered up!

You can view our quick-start guides on setting up your NF18MESH modem here.

If you have purchased satellite boosters along with your NetComm NF18MESH modem, please take a look at our quick setup guide which will help you get on your way. 

Once you have followed the instructions outlined in the above setup guides your NetComm modem should now be online.

If, however, you are still experiencing issues, please see our tips for improving your Wifi signal, or you can get in touch with our friendly technical support team for further assistance.

...read more

More allows customers the choice to BYO modem for their nbn® or fixed wireless connection. It is important that you are aware of your connection technology type and whether your byo modem/router is suitable for this.

NBN Type Router/Modem Connection Type Authentication FTTP Router/WAN Connection PPPoE Fixed Wireless Router/WAN Connection PPPoE HFC Router/WAN Connection PPPoE FTTN/B Router/WAN Connection PPPoE
Our technical team can assist as much as possible with the configuration of your BYO device. However, due to the amount of devices on the market, our team may not be able to support every make and model. As such, we recommend that you have a good understanding of how to configure your own device.   If you wish to ...read more
In the table below you will find the modem & router settings you need to access the nbn® network with More.

Authentication:

ISP Username: Supplied in your email from More
ISP Password: Supplied in your email from More

Encapsulation mode: PPPoE

Connection Types:

HFC, Fixed Wireless & FTTP: Ethernet WAN

FTTN/B: VDSL

VLAN ID Settings: No VLAN

VLAN ID: VDSL


Outgoing mail server: rely.wcg.net.au ...read more

Setting up your Google Nest Router and Points to create your Mesh Wi-fi Network is easy - 

1. Download the Google Home app and create a Google account where the app will guide you through the setup process step by step

2. Plug your Nest Wi-fi Router into your internet connected modem or gateway to create your Wi-Fi network

3. Plug your Wi-fi point(s) anywhere in your house that may need extra coverage, this point also doubles as a Wi-Fi speaker 

4. Once you've connected all your points the app will perform a mesh test to confirm everything is working to enjoy your Wi-fi

Please note: To setup your Google Nest, you will need access to an active internet connection, a Google Account and the Google Home app on an Android or iOS ...read more

The NetComm NF20 Wi-Fi 6 delivers a new adaptive W-Fi experience to your home with improved Wi-Fi speed, performance, and efficiency. It supports multiple users over the network’s everyday online activities, HD video streaming and online gaming and internet phone calls while still operating at optimal performance.  

The NetComm NF20 Wi-Fi 6 is a mesh enabled modem that works wirelessly with the CloudMesh Satellite to form a single powerful whole home Wi-Fi mesh network with all control and settings centralised on the gateway. The device comes with the CloudMesh Wi-Fi Autopilot which is constantly scanning and analysing your Wi-Fi network environment to help maintain the best possible internet connection in your home. Plus, the NetComm NF20 Wi-Fi 6 has a fully ...read more

The NetComm NF20 Wi-Fi 6 has 9 different connection points in addition to the reset button and power supply jack including:  
One (1) WAN Port – connect a network termination device for high-speed internet access. Fibre to the Premises (FTTP), Fibre to the Curb (FTTP), Hybrid Fibre Coaxial (HFC) and Fixed Wirless services use the WAN port.

Four (4) Ethernet LAN Port – connect your ethernet based devices, e.g., desktop computer, laptop and/or router. 

One (1) USB 3.0 Port – Connect an external USB storage device here to use the Network Attached Storage (NAS) feature of the CloudMesh Gateway, e.g., stream your digital media. 

One (1) DSL connection – connect the telephone line operating ...read more
Setting up your NetComm NF20 Wi-Fi 6 is made easy by following the steps outlined in our Quick Start guide and below.  

Step 1: Power on the NetComm NF20 Wi-Fi 6.  Wait a few minutes for it to start up.  

Step 2: Connect your NetComm NF20 Wi-Fi 6.  Depending on your nbn™ technology type your NetComm NF20 Wi-Fi 6 will connect differently. If you are unsure of your nbn™ technology type, it is listed in your nbn™ order email.  

If your NBN connection is:
Hybrid Fibre Coaxial (HFC), Fibre to the Premises (FTTP), Fibre to the Curb (FTTC) or Fixed Wireless 
Connect the ethernet cable from the WAN port on the NetComm NF20 Wi-Fi 6 to the UNI-D port on your nbn™ connection box. ...read more
If you have purchased your NetComm NF20 Wi-Fi 6 from the More website, it will come pre-configured and all you’ll need to do is follow the set-up process outlined in our Quick Start Guide.  
However, if you have factory-reset your device or purchased from an alternative retailer, please follow these easy steps to access the configuration page of your NetComm NF20 Wi-Fi 6.
   Push the power button on the side of the NetComm NF20 Wi-Fi 6 to turn it on. Wait a few minutes for it to complete starting up.  Open a web browser and type https://192.168.20.1 into the address bar, then press Enter. At the login screen, type in the username and password printed on the label on the bottom of the NetComm NF20 Wi-Fi 6 and login Select ‘Basic ...read more
When will the mobile system upgrade take place? The mobile system upgrade will take place between 23/08/22 – 25/05/22 from 8pm – 6am   Will I experience any downtime during this upgrade? The interruption to your mobile service will be minimal during this upgrade, only a matter of minutes.   What changes will happen to my service after this upgrade has been completed? There will be just a couple of changes as a result of this system upgrade:   1. Your monthly plan and data reset date will change to the 28th of each month. There will be no changes to your billing amount or direct debit date, and 2. Any active call diversions will need to set up again once the upgrade has been completed.   What isn't changing: Your mobile plan will still ...read more

An International Roaming Travel Pack is a once-off service add-on which allows you to use your mobile service outside Australia in eligible countries. Each pack comes with a fixed allocation of data, standard SMS, and standard voice call minutes to be used within the pack's life span.

You can only use international roaming services if you have an active International Roaming Travel Pack, ...read more

You can purchase international add-on packs for an allowance of call minutes to specified international countries. You cannot have two of the same pack type active at once. Two separate types of pack can be active concurrently. If packs are active concurrently, then your allowance from the pack with more minutes will be used first, where permitted based on included countries. Any unused calling minutes are forfeited at the end of the current billing period. If you cancel a recurring pack, this will take effect at the end of the current billing period. Cancelling a recurring pack will not impact any other purchased recurring packs.
Included countries 60 minutes pack  Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Greece, Hong Kong, India, Iran, Iraq, Ireland, Japan, ...read more
A Data Add-on can be purchased for use with your existing mobile plan for $12.50 for 3GB. A Data Add-on can be added to your service on a once-off or recurring basis until you cancel it. A recurring Data Add-on will automatically recur when you have used all your data, up to a maximum of 5 times during each billing period.  Unused add-on data is forfeited at the end of the current billing period. ...read more
If databank is available with your mobile plan, any data allowance on your plan (excluding any extra data purchased under a Data Add-on) which is unused at the end of a billing will automatically be rolled over to the next billing for future use, up to a maximum databank cap that applies to your plan.   ...read more
Porting a mobile service means to transfer a mobile number from one service provider to another. 
Legally, we must confirm that the person requesting the port has the right to transfer the number being ported. This authentication process, known as pre-porting verification process, allows us to verify the identity of the person requesting the mobile porting and protects consumers from unauthorised ports and fraud. 
When you request to transfer your number to More via our customer portal or over the phone with our agents, you will be sent a 6-digit code via SMS to the number being transferred. You will need to provide this code to verify your identity and to start the porting process. 

Further information is available on our Policies page ...read more
To activate your SIM card simply head to activate and follow the steps.

If you are transferring an existing mobile number, ensure you keep your old SIM card in your phone as we will need to send you a verification PIN before we can activate your new SIM card.

You can swap SIMs once your new SIM card is activated (this is when your phone goes to SOS mode). ...read more
More’s 4G mobile plans use parts of the Telstra Mobile Network that cover more than 98.8% of the population with 3G and 97.9% of the population with 4G.  

More’s 5G mobile plans use parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass

The network capability of More’s mobile solution has access to download speeds of 10Mbps up to a speed cap of 250Mbps on 5G across 75% of the population. 5G upload speeds will typically be 1 to 40Mbps. On 4G (while on a 5G plan), typical download ...read more
At More we give our customers the ability to change mobile plans at any time as we understand your data allowance needs may change overtime. This is a quick and easy process you can do yourself in our Self Care Portal. 

1. Log into the Self Care Portal. 2. Hover over the ‘Mobile’ tab and select ‘Active Mobile Services’ from the dropdown. 3. Click the ‘View’ button on your applicable mobile service. 4. Select the ‘Change Plan’ button, your preferred plan from the ‘New Plan’ dropdown and the ‘Confirm’ button to complete your request. ...read more
What is eSIM?
An eSIM (also known as an embedded SIM) is a digital SIM card that allows you to activate your mobile plan with More, without having to use a physical SIM. 

Unlike a physical SIM, with an eSIM, you simply download a digital “SIM” to your compatible device.

Some of the benefits of eSIM include: Connect to More faster
If you’re already a More customer, you can switch your physical SIM to eSIM quickly via the Self Care Portal. If you’re new to More, and transferring your existing mobile number across to us, rather than having to wait for a physical SIM to be posted to you, all it takes is a few taps on your phone and scanning a QR code to get connected with your eSIM.

Multiple SIMs, one ...read more
After you sign up for one of our SIM only mobile plans, using parts of the Telstra 5G (for 5G plans only), 4G & 3G network, we will despatch a SIM card within 24 hours. 

This SIM card is a triple punch SIM card that will fit any phone.

When you receive the SIM card, you can activate your sim here.
...read more
You can view your live mobile usage using our customer portal or by calling *159# and viewing your balance on screen. Please ensure you keep an eye on this if you are concerned about using all your included monthly plan allowances.

If you consume all the monthly data allowance available with your plan, you won't be to use data with your mobile service until the start of your next billing period unless you purchase a data add-on.

Please note, that a usage alert will be sent to you via SMS when you reach about 50%, 85% and 100% of your monthly plan allowances. ...read more
You can enable international roaming by purchasing an International Roaming Pack add-on for your More Mobile service in your Self Care Portal. We have two packs to choose from:

International Roaming Pack Price Data SMS Voice calls 7 Day Pack $35 5GB 30 30 mins 14 Day Pack $55 10GB 60 60 mins
How to purchase and activate a travel pack:
Log into your More Self Care Portal  Select the 'Mobile' tab and 'Active Mobile Services' from the drop-down menu Select the 'View' button on your mobile service Select 'Add Travel Pack' Choose from the available travel packs, select your desired activation date from the drop-down menu and then click 'Activate'
Visit our International Roaming Travel Packs FAQ for more on how ...read more
You can now report scam SMS that are sent to your More mobile service. Simply forward any scam SMS you receive to 7226 (or "SCAM" on your phone keypad) and it will be reviewed by our mobile network partner in order to help minimise the number of scam messages sent on the network. Note: you will not receive a response or confirmation for any SMS forwarded to the above number. Any SMS you send to this number are toll free and you will not see these SMS records on your monthly invoice. ...read more

To set up voicemail on your new mobile SIM, dial 101 from your phone and press the call key. You'll then need to follow the prompts. 

When you first dial 101 to set up your voicemail, you will be prompted to enter a new 6-digit pin of your choosing.

...read more
You can reset your voicemail pin in the More Self Care Portal -

1. Log into the More Self Care Portal using your customer account number, email and password

2. In the Self Care Portal click on the 'Mobile' drop down menu, click on 'Active Mobile Services' and click 'view' on your applicable mobile service

2. Click on your mobile number in the left hand corner, click on 'Manage Services' and underneath preferences click the 'reset' button next to 'Reset Voice Mail Pin' ...read more
This is usually due to a mismatch in the information provided to us and that held by your current provider.

When porting a mobile number, we require the following information:

1. Mobile number

2. If on a prepaid plan: date of birth used to activate the service with your current provider

3. If post-paid (month to month): account number of your current provider

Please note: If you’re trying to port a post-paid mobile number currently connected with Telstra, try resubmitting your activation using your Telstra Customer ID (rather than your Account Number). Your Customer ID can be found in My Telstra App.

We recommend you check these details with your current provider and confirm that your number is still connected as we ...read more
The estimated timeframe for SIM activation is between 15 minutes and 40 hours. Activations will only occur during porting hours: Monday to Friday – 8am to 8pm (AEST) Saturday – 10am to 6pm (AEST) Please wait until you lose coverage on your device before switching to your new More SIM. ...read more
A PUK (Personal Unlocking Key) code is a security feature that protects your SIM card data. You will need your PUK code if you have entered your SIM pin incorrectly and your SIM is blocked.

You can find your PUK code in the More Self Care portal -

1. Log into the More Self Care Portal using your customer account number, email and password

2. In the Self Care Portal click on the 'Mobile' drop down menu, click on 'Active Mobile Services' and click 'view' on your applicable mobile service

3. Click on your mobile number in the left hand corner, click on 'Manage Services' and underneath preferences click the 'show' button next to PUK and it will display on the screen for your view for 10 seconds ...read more

The APN Data settings for More's Mobile & Mobile Broadband services are:

·        Name: Mobile Data

·        APN: mdata.net.au (if this doesn't work use APN: telstra.internet)

·        APN Protocol: IPv6 (if this doesn’t work use APN Protocol: IPv4)

·        Proxy: (leave blank)

·        Port: (leave blank)

·        Username: (leave blank)

·        Password: (leave ...read more

Yes you can! To receive or make a Wi-Fi call from overseas to Australia, all you need is a suitable Wi-Fi connection, a compatible Wi-Fi calling device and active More SIM-only mobile plan.

Wi-Fi calls from an overseas destination back to Australia will be reflected in your mobile usage as a ‘Standard National Domestic Call’, however you will not incur any additional fees or charges for this call type.  ...read more
Bonus data unused at the end of any billing period during the offer will automatically be moved to your databank for future use, up to the maximum databank cap for your service. If you reach your databank cap, unused bonus data will expire at the end of the billing period in which it is awarded. Data stored in databank does not expire but will be forfeited if your mobile service is downgraded, cancelled or terminated for any reason.  ...read more

Here are some steps to follow if you have a problem with Wi-Fi Calling:

Restart your Wi-Fi Router and phone/device Toggle Aeroplane Mode On and Off Try a different Wi-Fi Network Reset Network Settings

...read more

If you have a compatible device but are still unable to use Wi-Fi calling, this might be due to:

The Wi-Fi you are connected to does not support Wi-Fi Calling.   Not activating Wi-Fi calling via your device settings. Your device needing a software update. ...read more

If you’re on the 4G network, your call will move between the Wi-Fi and 4G. If there’s no mobile connection available, then your call will drop out when you leave Wi-Fi coverage.

...read more

Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal when using Wi-Fi calling.

...read more

Yes, your smartphone or tablet must still authenticate with the mobile network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls.

...read more

000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply.

...read more
If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network. 

If you’re unable to connect to a network, try these troubleshooting steps first:

Restart your device by turning it off and on again. Make sure international roaming is active on your service. You can manage your roaming settings through the Self Care Portal. Note: you may need to connect to WiFi to access the portal if roaming isn’t working. Make sure international roaming is available where you are. Check our International Roaming Travel Packs FAQ for information on eligible countries.

If you have checked the above and you’re still not able to connect to a network, try these ...read more

Just make sure your compatible mobile device is connected to a Wi-Fi network of suitable quality, then simply dial as normal.

...read more
If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network. 

If you can’t make calls or access data on the network that is automatically selected by your phone, try manually selecting another network. Below list includes the preferred and non-preferred network settings for countries included in your More international roaming travel pack.

International Roamig Network Table ...read more

Wi-Fi Calling is useful when you:

Want to extend coverage while indoors; or Are travelling overseas and want to call back to Australia. Need to stay connected, even if there’s a mobile network outage.

...read more

Wi-Fi calling uses an internet connection, so if you’re ever in a coverage black hole, Wi-Fi calling allows you to still make phone calls through your Wi-Fi connection.

To use Wi-Fi calling, you’ll need a 4G enabled mobile device with correct device configuration which is Wi-Fi calling capable and a suitable Wi-Fi network. When using Wi-Fi Calling, your access and experience will depend on the compatibility and quality of the Wi-Fi network that you’re connected to.

...read more

VoLTE uses the 4G mobile network to make phone calls.

Did you know that mobile phones can’t typically make calls on a 4G network. So, without VoLTE you’ll always drop back to 3G to make a call, even if you’re in range of a 4G tower. VoLTE enables you to bypass the congestion on 3G networks and use 4G where available, to make clearer calls.

...read more

Some of the benefits of VoLTE include:

Clearer calls. VoLTE uses the less congested 4G network, allowing for improved call quality. Faster connection. The time between tapping to call and being connected when using VoLTE is much quicker. More multitasking. VoLTE allows for simultaneous calls and high speed 4G data connections, so you can multitask more easily.

...read more
VoLTE call usage is the same as all other voice calls on your mobile plan, which includes unlimited standard calls within Australia. Certain calls to non-standard numbers may incur additional charges. See our standard form for more details.  ...read more

To access VoLTE, you will need a device which is compatible with the network and is VoLTE capable.

Check if your device is capable of VoLTE
The best way to check if your device is compatible with VoLTE is to visit your phone manufacturers website.

Update your operating system
Check your mobile phone's operating system is using the latest version and update it if necessary.

Check your settings
Different phone manufacturers put mobile network settings in different places. Check your phone manufacturer’s website for details on where to find them and check VoLTE is enabled.

...read more

To access VoLTE, you will need a compatible mobile device with correct device configuration.

Below is a list of some current mobile devices that are VoLTE compatible. This list is not comprehensive, and we recommend that you refer to your device manufacturer if your device is not listed.

Apple iPhone 6 onwards Samsung Galaxy S7 onwards, Note 5 onwards, A5 onwards Google Pixel 4 onwards LG G5 onwards

You will need to turn 4G voice on in your device network settings to gain access to VoLTE.

Note: More is a reseller and uses parts of the 5G, 4G and 3G* mobile network and capabilities of ...read more

Your plan includes the ability to gift part of your standard monthly data allowance to other users with a More mobile service.

You can gift up to 50% of the standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimum data gifting volume of 1GB per transaction applies.

You cannot resell or regift any gifted data that you receive, and you cannot gift any bonus data that you receive as part of any special offer or promotion.

...read more
To gift data, follow the steps below:

Log into the More Self Care Portal using your customer account number, email and password. In the Self Care Portal click on the 'Mobile' drop down menu and click on 'Active Mobile Services'. Select the mobile service you wish to gift data from. From the Menu, select 'Gift Data'. Enter the mobile number you wish to gift data to and the amount of data you want to gift.

...read more

You can gift up to 50% of your standard monthly data allowance to other users with a More mobile service. Services do not need to be on the same account.

...read more

You can gift up to 50% of standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimum data gifting volume of 1GB per transaction applies. 

...read more

No. If you’ve been gifted data, your service will use your gifted data before your included plan data. Any unused gifted data at the end of your billing period will move to your databank (subject to your databank cap).

...read more

Yes, once you’ve logged into the Self Care Portal, select the 'Mobile' drop down menu, click on 'Active Mobile Services' and select the mobile service you wish to manage. Any gifted data will be displayed here.

...read more
Having some trouble understanding your NBN & Mobile bill?
Let us break it down for you so it’s MORE clear!  

NBN & Mobile Bill - Page 1 
The first page is a summary of your mobile & NBN bill which includes:   Customer information   Account Enquiries Contact Information   Your Account Summary   Your Billing History   Charges Summary   Your Bill Summary   Your Payment options   Your Account Summary outlines the fees/credits that make up your total amount payable. It is made up of your NBN and mobile charges (new charges) minus any payments, credits or discounts applied to your account (what you paid).

For customers receiving the ...read more

There are a number of things that could cause your bill to look higher than usual or higher than you expect. We’ve written a description of the common reasons below. Please check page 3 of your bill careful and read the below descriptions before reaching out to our team. Hopefully this article will answer your question!

IMPORTANT: If you have just received your first bill you will see two plan fees on Page 3. The smaller plan fee is a partial month or pro-rata plan fee. This one-off fee covers the period from the first day your service was activated through to the start of your billing cycle on the first of the month.

1. You may have received a Late Payment Fee.

We give a grace period of 5 days from the due date to ensure sufficient time is available to ...read more

Got a charge on your invoice that you are not sure of? Aside from calling us, you can now submit a Billing Enquiry from our Self Care Portal.

TIP: Before you submit a billing enquiry, we have listed down the Common Billing Queries from our Help Section. Have a read through and see if it would explain the unusual charge.
If not, proceed with the steps below: Hover over the ‘Case’ tab at the top of the page and select ‘Create New Case’. Select ‘Customer Service’ as the Case Category and ‘Customer Service/Billing Enquiry’ as the Case Type. In the ‘Details’ section below, you’ll need to select the ‘Product’ that your enquiry relates to and fill in the ‘Description’ field. ...read more

We require your account is settled monthly using a credit card or bank account direct debit. 

Direct debits are processed on the due date specified on the first page of your invoice. 

These include: B Pay, Australia Post, EFT, Cheque and credit card over the phone. 

Payment of your first month and any modem charges is taken at the time of sign up. The first month sits on your account as a credit until your service is connected.

...read more
You can make a manual payment to your account via the website or in the Self Care Portal.

In the Self Care Portal, follow these easy steps to make a payment.

1.      Click on the ‘$ Payment’ tab at the top of the page.

2.      The payment tool will be automatically selected. All you need to do is fill in the following details:

a.      Card Number b.      Expiration c.      CCV d.      Full Name e.      Amount to pay

3.      Click ‘Pay’. If you want to use these card details for your ongoing monthly direct debit, simply tick the checkbox ‘Also register ...read more

Late payment fees are standard practice amongst Service Providers to cover costs relating to processing late payments. 

To avoid incurring this fee, we recommend that you sign up for Direct Debit.

...read more
If the balance shows a negative amount, you do not need to make another payment.
Here are a some of the reasons why:

NEW CUSTOMER The negative balance is usually your pre-payment amount when you first signed up. This amount sits on your account as a credit while waiting for your service to be connected. This amount would be covered when your first bill is generated.
EXISTING CUSTOMER If you have been a long-time customer and you see negative balance on your account, it is possible that you have overpaid your last bill or a credit has been applied on your account that is more than the actual amount due. If you want to receive this negative balance back, we can arrange a refund for you within 3-5 business days or you can leave this on your account to ...read more
Your monthly invoices from More are available in the Self Care Portal. This makes it easy for you to view, download and manage your invoices all from one centralised and secure place. Plus, you’ll be doing your part for the environment by going paperless, saving the trees, and reducing your waste! 

To view your More invoices:  Log into the Self Care Portal. Click on the ‘Invoices’ tab on the menu bar. Your invoices will be shown with the option to view and download.
If you would prefer to receive your invoices via email you can change your billing method in the Self Care Portal under 'Account Info'. ...read more
Received your bill and not sure about the charges?

Let us try to answer the Most Common Billing Queries, fees and charges.

Why am I charged a Late Fee?: If you were unable to make payment by this date, a late payment fee may have been charged. If you are on Direct debit yet you are still charged this amount, it is possible that your payment was unsuccessful and the payment was received after the due date.

What is the Non Direct Debit Fee: As per our terms and conditions if your account is not set up on direct debit a non-direct debit charge will apply. To avoid this fee moving forward, you may enrol your Credit/Debit Card or your bank account to Direct Debit on our Self Care Portal.

Bounced Direct Debit Fee: As per our terms and conditions ...read more

No.

More allow you to pay via Visa, MasterCard or American Express (AMEX) with no surcharge whatsoever. 

With More you can enjoy earning those credit card points with no charge. 

...read more
Monthly charges will start for your service when nbn™ is activated at your property.  We will email you when this activation is complete, and charges will begin from this date.  Please note that this is not the same as the date that you plug in your nbn™ modem.  As such we recommend plugging in your modem as soon as you receive the confirmation email from us so you can make the most of your nbn™ plan. ...read more
You can use your bank account for on-going payment. These can be entered during the sign-up process and they will be used for ongoing payments.
A credit or debit card is required for any upfront payment. Upfront payments would include your first month of nbn® plan fee and any modem charges. ...read more
Supplying your bank account details during sign up is not a requirement - it is optional. If you provide these, they will be used for on-going payment to your account.  Bank account automated payments do not attract any payment processing fees.

If you do not provide these, we will send you an email after your order is processed to set up an automated payment through another means. Due to payment compliance our website does not store your credit or debit card used to make the initial payment during signup. ...read more

Pre-payment of your first month nbn™ access is taken at the time of sign up. This pre-payment then sits on your account until your nbn™ service is activated. 

So, if you order an nbn™ plan on the 10th of the month, and the service is activated on 20th of the month, your pre-payment would cover from 20th of the month through until 19th of the following month. 

...read more
When signing up for a service with us online a pre-payment is taken for your first month of ADSL or nbn™ bundle access fee. Charges for the service only commence when your service becomes active.
For example, your nbn™ may take 10 days to active with NBN Co, so the pre-payment you make would start from the time that you are activated for the first month ...read more

Our friends at Samsung have kindly offered our CommBank customers an exclusive discount!

When you sign up to a new More mobile service between 1 December 2022 and 15 May 2023 and use a CBA credit or debit card as your bill payment method, you’ll be eligible to receive an exclusive discount on a range of Samsung mobile handsets, tablets, wearables and accessories.

If eligible, we’ll send you an email once you’ve activated your new service, with a unique code to redeem the offer. The code is unique to you. It can be used to purchase eligible Samsung products at any time before the end of the offer period, provided you remain a More mobile customer and continue to pay using your CBA credit or debit ...read more

Suspension of your Service  If you fail to pay your account balance within 14 days after the due date of your last invoice, your More service(s) will be suspended at any point on or after the 14th day.   If you do not pay your overdue account balance in full, all More services you may have will be at risk of suspension until your account is paid for in full.   To avoid service suspension, please ensure that you pay your invoice on time.   If you have a mobile service, a $10 suspension fee per mobile service will apply. This fee will continue to be applied to each bill cycle until full payment is made or until your mobile service(s) are disconnected. If you have an nbn® service, you will continue to be charged the full plan fee each billing ...read more
Our Hosted PBX phone system has been engineered to provide the perfect combination of functionality, reliability & quality at the most affordable price available. Moving your phone system into the cloud enables you to simplify your communications and eliminate phone system maintenance worries.

Our support team provides our business clients with friendly, first class service if you ever need a hand with your phone system.

We also employ technicians across Australia should you need on-the-ground ...read more

Yes, we do, Check out our Hosted PBX page for full details of this product.
 
This offers a stand alone voice option that can run across an internet connection of your choice. We would always recommend using a business grade internet service from More so that we have complete visibility of your services and can make changes if required. ...read more
When ordering your nbnTM phone system, you will first need to ensure you have an nbnTM connection. Depending on how the  nbnTM is delivered to your property, this can take anywhere from 48 hours to 3 weeks.

After connection to nbnTM has been completed and your nbnTM data service ...read more

If you suspect you have a problem with your landline, there are a couple of things you can do to save time before logging it with the faults team:
 
1. Check the handset – try swapping for a different handset and then test to see if you can make / receive calls. If it works, then this would suggest that you have a fault with your handset as opposed to the line.
 
2. If you've confirmed that the fault lies with the line as opposed to the handset, try and confirm if the problem is internal or external. If the fault is internal, Telstra are not obligated to fix it. You will need to organise for a private technician to come out and have a look at your internal wiring.
 
NOTE: If Telstra come out and find that the fault lies onsite with ...read more

SIP trunks allow you to make and received multiple calls on one number. This means that you can receive multiple calls on your advertised numbers without needing to pay for full line rental and line hunt charges.
 
Rather than having a full PSTN line to receive a concurrent call, you can use SIP trunk VOIP channels to receive calls. Everyone in your office can make outbound calls using your advertised number and multiple customers can call in on the same number. You can increase and decrease the ...read more

The short answer to this is no. While some nbn® services are delivered using a copper cable there is no need to keep an active telephone line to connect to nbn® In the case of FTTN/B (fibre to the node or basement) nbn® will use the existing copper cable that runs into your business but you will not need to pay line rental for this line. If your business has not had a copper telephone line installed previously then nbn® will connect a new copper cable for you. If this is a standard connection then there will be no charge for this connection.

If your business is connected to nbn® by FTTP, HFC or Fixed Wireless no copper will be needed to connect your business to nbn®. 

In the case of new ...read more
Yes you can. We are able to port (transfer) your existing phone numbers onto an nbn® voice service to ensure there is no disruption to your business or home lines. You can then use a phone port on the back of your nbn® router, or connect a Hosted PBX solution and use your existing phone numbers. ...read more
Not all fax machines are compatible with the nbn®. More and more businesses are making use of email instead of fax.
 
If you need to use fax we do have a solution. For receiving faxes we can provide a fax to email solution, which allows you to receive faxes to your email address.
 
If you still need to send faxes we can provide an ATA (analogue telephone adapter) that will work with most fax machines. This ATA plugs into your nbn® modem and allows you to make and receive faxes using analogue fax technology.
 
Our team can provide further guidance on this. ...read more

After nbn® has been connected you will change the way you use internet and phone services in your business going forward. We often see that businesses want to install new or additional internal cabling so that they can properly use nbn® services.

...read more

If you are looking to get a new line installed at your business premises, there are four available options depending on the site infrastructure:
 
1. In-place telephone line connection: A working telephone socket exists from a previous connection and a Telstra technician is not required to visit the premises. To help us identify the line that you want to reactivate, it would be helpful if you gave us the previous number that was associated with the line. If you don't know it, it can often be found out by plugging a handset into the line and dialling 127 22 123
 
2. In-place telephone line connection with technician visit: A previous telephone service existed at your business ...read more

A network switch is a unit that allows for multiple internet capable devices to connect to the same internet connection. They are often useful for a business when nbn® is connected as they will likely be connecting more devices to the internet than they were previously with ADSL.
 
With an nbn bundle from More Telecom all phones will connect to the internet. Typical nbn modems only contain 4 ethernet/internet ports. This means that if a business has 3 phones and 3 computers, then all need to connect to the internet that won’t be able to all connect to the nbn modem.
 
A network switch will usually contain 8 or 24 ports. One of these ports is connected to the nbn modem, leaving 7 or 23 ports available for other devices that need the ...read more
Some of the benefits of nbn® voice include:

Free calls between sites using More nbn™ voice Cheaper line rental and call costs Scalable solution - ability to add channels and relocate quickly and easily Ability to combine with a Hosted PBX solution with great functionality Easy to use Selection of IP handsets to suit all budgets and requirements ...read more
All of our nbn® phone bundles include an nbn data plan as well as an nbn ready phone handset. This is everything you need to be able to use the nbn for internet and make and receive calls. All plans also include unlimited local and national calls within Australia.

 
The nbn modem that is included as part of the plan supports Wifi and includes 4 ethernet ports to connect computers using a cable.
 
Some factors that you should consider when ordering:

...read more

Giving more is a core value of the More business – as is creating reliable, real and meaningful connections. The More team are proud to partner with Small Change Big Change, backing their mission to provide education and engagement programs that promote good mental health, a strong sense of identity and connection - and, ultimately, to build resilient young Australians. ...read more
The way Australians give to charities has evolved over time. According to the Australian Institute of Health and Welfare, a quarter of Australians made an online donation in the last year, and this trend is set to continue. To build on this trend of giving, More is proud to offer customers an easy and secure way to add a small - but significant - $1 donation to their monthly bill to support Small Change Big Change.  ...read more
Small Change Big Change is backed by Telco Together Foundation, a registered charity endorsed as a Deductible Gift Recipient (DGR) with the Australian Charity and Not-for-profits Commission (ACNC).   100% of your donations are received by Telco Together Foundation with all proceeds equally distributed across our three community partners: ReachOut, Red Dust and Beacon Foundation.   Our community partners are charities in their own right and have been selected due to their adoption of a unique approach to building resilience in young Australians while maintaining high levels of integrity, management and financial transparency. ...read more
Surprisingly, it has a big impact! Donating $1 per month can help 3 young Australians who are going through a mental health challenge get the responsive and effective online mental health resources they need. That’s just $1 from one person - imagine the positive impact that could flow from thousands of monthly on-bill donations. To learn more, take a moment to read the blog post on the Small Change Big Change website: ‘When It’s All Said And Done – How Much Of An Impact Did We Make?’ ...read more
At the moment, More are only providing the option to donate $1 per month. If you would like to get more involved in the cause, you can contact the Telco Together Foundation to discuss opportunities for additional fundraising, workplace giving and volunteering: www.telcotogether.org/get-involved/ ...read more
Yes, on one condition.   Your donation is 100% deductible if the total amount you donate is $2 or more over the course of a financial year. ...read more
No. 100% of your donations goes to Telco Together Foundation’s Small Change Big Change Program, with all proceeds evenly distributed across their three community partners, ReachOut, Red Dust and Beacon Foundation.   ...read more
Yes, you can stop your monthly donation to Small Change Big Change at any time. Please get in touch with our Customer Service team to do so. ...read more
Fibre connect will provide customers with faster internet to help support the growth in connected devices and more Australians working from home. Select nbn® fibre to the node (FTTN) or fibre to the curb (FTTC) customers will have the opportunity to connect to nbn™ fibre to the premises (FTTP). To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the home page. ...read more
Approximately 2 million addresses will be eligible to be upgraded from fibre to the node (FTTN) or fibre to the curb (FTTC) to fibre to the premise (FTTP). The rollout of the fibre upgrades across Australia will occur over the next two years. To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the fibre connect product page. ...read more
FTTP: Fibre to the premises means fibre is connected all the way to your premises. FTTN: Fibre to the node has a fibre connection running to a mini-exchange or node near your premises, which is then connected from that point to your property through a traditional copper line. FTTC: Fibre to the curb uses a fibre connection almost all the way to your home, taking advantage of the existing copper wiring to complete the connection between your home and the curb.   In a nutshell, if you have the option to upgrade to a FTTP connection, you will enjoy faster internet, now who doesn't want that? ...read more
We are pleased to hear that you are enjoying your current connection! The benefits of upgrading to FTTP (if you choose to do so) are as follows: Speed and Reliability*. An FTTP connection will lead to an improvement in transmitting signals which results in faster upload and download speeds. In simple terms, you can download media faster and enjoy it without lag/buffering. FTTP is the best nbn™ connection for future-proofing your premises due to its superior speed and potential for future expansion. It costs $0 to upgrade *not available at all premises. Actual speeds may vary due to external factors including in-building wiring. ...read more
Great to hear! An FTTP requires an nbn® technician to connect a PCD (premises connection device) on the outside of the premises and then install the NTD (network termination device) on the inside of the premises. As part of fibre connect, an nbn® technician will have already done the work outside in the street before your address becomes eligible. Our website will advise if a FTTP upgrade is available at your address. Your property may not be eligible straight away, and nbn® will make more addresses eligible over time. Once you place your order, More will organise an nbn® technician to come out and install NBN equipment in your property. Once the process is complete you will be able to use and enjoy your new connection! ...read more
The majority of nbn® compatible routers will work on an FTTP service, you may just need to update your equipment settings before being able to use the service. Your modem/router will need to support a WAN connection and our connection type is PPPoE. If you need a hand with this, you can get in touch with our tech support team on 1800 733 368 or via our website livechat option.   *we cannot guarantee that all BYO equipment will work on our service, however our team will do their best to help you get your existing equipment working if compatible. ...read more
As you have an active FTTN service with another provider you will first need to transfer your FTTN to More and once you are an active More customer, we can then commence upgrading you to an FTTP connection.   We look forward to you becoming a More customer! ...read more
4G and 5G refers to the 4th generation and 5th generation of network technology. 
4G focused on data over voice calls, which allowed us to stream and share videos more easily than ever before. 
5G technology is the future of mobile network technology giving us access to faster speeds, seamless streaming and support for the connected homes of the future. 
The main differences between 5G and 4G mobile technology are:  Speed: 5G brings faster speeds than 4G, meaning streaming will be seamless and downloading movies and large files will be much faster.  Bandwidth: More bandwidth on 5G allows more devices to be connected at the same time allowing it to support the connected homes of the future. Low Latency: This means there is ...read more
More uses parts of Telstra’s 5G (for 5G plans only), 4G and 3G mobile networks. The 5G network is currently being rolled out and is available in selected Australian suburbs with a 5G plan. Check out our handy coverage map for the latest updates on the 5G rollout. 
5G mobile network coverage is highlighted in dark purple on the map.  
If you have a 5G plan and you are in an area where 5G coverage is not available, you’ll automatically switch to the Telstra 4G or 3G network instead* 
*Standard numbers in Australia.  ...read more
5G brings faster speeds than 4G, making streaming, gaming and downloading larger files a breeze.  
The network capability of More’s mobile solution has access to download speeds of 10Mbps up to a speed cap of 250Mbps on 5G across 75% of the population. 5G upload speeds will typically be 1 to 40Mbps. On 4G, typical download speeds are 5 to 180Mbps and upload speeds are 1 to 40Mbps, in 4G coverage areas. On 3G, typical download speeds are 1.1 to 20Mbps and typical upload speeds are 300kbps to 3Mbps. 
Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.  ...read more
To start using 5G you’ll need a 5G ready device, a 5G mobile plan and access to 5G network coverage (check our coverage map to see if it is available in your area).  We currently offer 5G on our 60GB SIM Only plan. Visit our mobile plans page to view our current plans and offers.  ...read more
To access 5G, you will need a 5G ready mobile phone handset and be in a 5G coverage area. Your mobile service will automatically switch to 4G or 3G in non-5G coverage areas. ...read more
To get started you will need:  ID documents to enable us to verify your identity (e.g. your driver’s license or Australian passport) Your mobile phone number and either your D.O.B or account number of your current provider, if you are transferring your existing phone number to More.  Once you are ready, follow these simple steps to complete your sign up and get connected.   Select and purchase your new SIM plan
Add one of our 4G or 5G mobile plans to your cart, set up your account and complete the purchase via the checkout. You can select your SIM plan here.

Activate your SIM
Login to the Self Care Portal to activate your new SIM card. Choose to keep your number or select a new one.

You’re ready to go! ...read more
You’ll still need to go through the checkout to select and purchase your new mobile SIM plan. You can select your SIM plan here. 
During the checkout, you will be prompted to login to your More account. Once you have logged into your account and completed your purchase, your new SIM plan will be linked to your existing More account. ...read more
To view your More service(s) in the CommBank app, you’ll first need to link them. To do this, navigate to the Accounts tab and follow the steps below: Scroll to the bottom of the screen and click Linked services. Click Link existing account – if you have a mobile and nbn® service, you can click on either service and it will link both. Click Let’s do it and follow the prompts to share your More account details and link your account. Make sure you have your More account number, email address and password handy. Your account is now linked with the CommBank app. Before linking your More services, we recommend that you first check that you’re using the most updated version of the CommBank app (version 5.5 and above). You can check the version of the app ...read more
For your More account to be linked with your CommBank app, you need to ensure your First Name (FN), Last Name (LN), mobile number and DOB are the same for both your CommBank and More accounts. If your More account has been set up with a different FN, LN or mobile number to that which is registered on your NetBank account, you will have to ensure both NetBank and the More portal have the same details to proceed.

Why?  We take your privacy seriously and want to ensure that the linking of accounts between the two organisations is being conducted by the true owner of the account. ...read more
Only mobile numbers can be updated via the CommBank app. 

If you need to change your First and/or Last name, you will need to visit a branch or call 13 2221.

To change your mobile number in the CommBank app, follow these steps: Log into your CommBank app. Click on the profile icon (top left corner of the home screen) Click on the Personal details tile - this will open a new browser. Click Edit and follow the prompts to update your details. ...read more
Only your email address and mobile number can be updated via the More portal. 

If you need to change your First and/or Last name, you will need to call 1800 733 368.

To change your email or mobile number in the More portal, follow these steps: Log into your More portal. Click on Account (top right corner of the dashboard screen) Click on the Account info option from the dropdown menu. Click Edit (pencil icon) and follow the prompts to update your details. ...read more

Business fibre internet is a business grade internet service that is delivered to a business premises using fibre optic technology. Due to fibre being delivered right into the property it means that high internet speeds are available.

On-net fibre refers to a fibre service that is delivered using the AAPT/TPG fibre network. A business property must be connected to this network in order to be able to order a service.

Business Fibre Service Qualification

A service qualification (SQ) check must be completed to determine what service(s) can be delivered to your business. For this to be completed we require your business address and ideally a standard telephone number at the address. After the SQ is performed we can confirm what business ...read more

Fibre 400 is a high speed data product that is provided in buildings that are connected to the TPG Fibre 400 network. Plans come with a 400/400Mbps symmetrical speeds, business grade support and a 1:1 contention ratio.

Free installations are available on Fibre 400 plans when taking a 36 month contract. Please see the plan Critical Information Summary for all installation options.

We can confirm availability of this service to your property if you send us an enquiry. Please note that they are often only available in CBD and business locations.
...read more
On-Net Fibre Internet is a business grade internet service that is available to buildings connected to the AAPT/TPG fibre network. this network covers a lot of the countries CBD locations. Please send us an enquiry and we can confirm what service are available to your location.

On-Net Fibre services all come with symmetrical upload and download speeds. The business internet service is delivered to your property using fibre optic technology so very high speeds can be achieved. All services include a 1:1 contention ratio and guaranteed bandwidth. ...read more
Telstra fibre provides the furthest reaching fibre internet option to a business. Although more expensive than some other carriers that are available in CBD locations Telstra Fibre can be connected in areas that other carriers cannot.

An SQ check can be completed to confirm available of services to your property. Due to the far reaching coverage of this product a quote can be provided for connections. Free standard connections can often be provided on any 36 month term. ...read more
We provide fast support, answering your call within 10 seconds and offer quick and easy online ordering for all your SHDSL needs.

Enjoy super-fast symmetrical speeds ranging from 10Mbps/10Mbps all the way up to 1000Mbps/1000Mbps with More Telecom today.

SHDSL Service Qualification

We must complete a qualification check to determine what service(s) can be delivered to your business. In order to complete this we require your business address and ideally a Telstra PSTN telephone number at the address. After this is performed we can advise what exchange your business is connected to and what business grade Internet services are available. We can also advise what guaranteed speeds are available. Please include your business address and telephone number when ...read more
Once your new address is NBN ready and your service has been activated at your new address, you can plug in your modem to enjoy faster, more reliable internet with More.  Modem reconfiguration may be required if you have a BYO device. It’s important that you have read BYO device requirements to ensure your device is compatible with the service available at your new address. ...read more
Changing to More is easy and there is no setup fee however, you will need to make sure you're out of contract with your current provider to avoid possible cancellation fees. If your new address is not nbn® ready then a New Development fee of $300 may apply. If this fee applies, we’ll let you know during the sign-up process. ...read more
More does not charge a relocation fee. However, if your new address is not nbn® ready, a New Development fee of $300 may apply. If this fee applies, we’ll let you know during sign up. ...read more

Service relocation times can vary depending on your new property’s nbn® readiness and the type of nbn connection. If your new property has been connected to nbn previously we should be able to get you connected in 1-3 business days.

If your property has not been connected to nbn™ before then an nbn technician may have to come to your property to activate your new service. We always request the next available appointment however, depending on the workload of the nbn technicians in your area and your home’s nbn readiness this can take up to 1 to 3 weeks from the time of ordering. 

...read more
If your new address isn’t nbn® ready, then you may need a technician to visit your home to get you connected to the nbn® network. In this case, you or an authorised person over the age of 18, will need to be present during the installation to give the technician external and/or internal access to your premises. ...read more
For information on how to set up your More supplied modem or BYO modem refer to our step-by-step guides on our website or contact our technical support team.   Please note, if you choose to BYO modem you are expected to know how to configure your own device. Due to the vast range of devices available in market, our team can't support every make and model. It’s for this reason that we recommend purchasing a pre-configured NBN modem from us on our website or by calling our Sales team.  More technical support  1800 733 368  Overseas: +61390219630  WhatsApp: +61480096696 

Sales & Customer Service  8:30am – 6pm (Weekdays) AET  Overseas: +61391230940  WhatsApp: +61480096696  ...read more
If you have a modem supplied by a different service provider, it is important that this device meets the BYO modem requirements. If your modem is not compatible with your new connection this will result in delays getting your NBN service activated. If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. Configuration will be needed to operate your existing modem. Find out how to connect your BYO modem here. ...read more

Mobile broadband is a SIM only service delivered over a mobile network that gives you the ability to access the Internet and related data services via a wireless connection using a compatible tablet or mobile broadband device. 

A More Mobile Broadband Data Plan gives you a monthly data allowance in line with your selected plan for use within Australia.  You have the choice of purchasing a mobile broadband device from us for use with your plan or using your own BYO compatible device.

Mobile broadband is perfect for when you’re on the go and provides you with an alternative or backup to your fixed line broadband service in case something goes wrong. Mobile broadband is designed specifically to enable access to the internet and cannot be used to make phone ...read more

Mobile broadband and wireless broadband are both powered by 3G, 4G and 5G mobile networks that connect your mobile devices to the Internet. However, the difference between the two is that mobile broadband is a portable Internet connection, whereas wireless broadband is designed for use as an at home Internet connection, providing an alternative to nbn™ or fixed line connection. ...read more
You can monitor your usage and manage your spend using the Self Care Portal or by calling us on 1800 733 368.  When you reach 100% of your monthly data allowance, we will temporarily pause your service until the start of your next billing period, meaning that you won’t incur any excess data charges. ...read more
You can purchase the Mobile Broadband (MBB) Inseego 5G Indoor Router FX200 from us with your service for a once-off up-front fee. The pricing and specifications for this router are available here.

Alternatively, you can choose to BYO your own compatible MBB device or tablet.

You can refer to our Quick Start Guide for instructions on how to set up the Inseego Wavemaker 5G Indoor Router.  ...read more
More’s Mobile Broadband plan uses parts of Telstra’s 5G, 4G and 3G mobile networks. Telstra's Wholesale network reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass. The coverage map can be found here. ...read more
An eero is a router – but you need BOTH a modem and router to connect your home to the internet as they each have separate but complementary functions.   

A modem connects your home to your Internet Service Provider’s (ISP) network to provide you with Internet. A router allows all your wired and wireless devices in your home to use your internet connection all at the same time. ...read more
eero 6+ is a mesh Wi-Fi device that connects to your nbn® connection box to provide fast, strong, and stable Wi-Fi. eero’s TrueMesh technology enables you to connect multiple eeros to create a mesh network that provides unified, wide ranging and flexible Wi-Fi coverage throughout your home. This is unlike traditional Wi-Fi systems, which use boosters to amplify a signal. If you are an existing customer you can purchase an eero 6+ right here.

eero devices can also help you manage your smart home (account linking required) and come with world-class encryption and security protocols built-in. Whether you’re working, learning or playing at home, eero gives you a connection that won’t slow you down while helping to keep your online experiences safe and ...read more
When you purchase an eero device from More, we will provide you with an ongoing subscription to eero Secure at no additional cost for use with a compatible More internet service.*

eero Secure enhances your eero with services to help keep your connected devices safe and secure, assist you in blocking and managing content and providing you with network insights. The features of eero Secure include (subject to change from time to time on provision of reasonable notice):  

Feature  Description eero Internet Backup  Connect eero network to an alternate internet data hotspot to keep the network up and running during an outage.  Advanced Security  Advanced protection against online threats for all the ...read more
Instructions on how to easily set up your eero and network can be found in our quick start guide and below.  

Step 1: Download the free eero app from the App Store or Google Play Store.  

Step 2: Create an eero account.
You can sign up to eero using your phone number, email address or existing Amazon account.  

Step 3: Connect your eero.   Unplug your router and modem from power as well as any other devices connected to your modem.  Connect your eero to your modem from either of the ethernet ports using the ethernet cable.    Plug the eero and modem into an available power outlet. The eero LED light will start flashing white to indicate start up.   
Step ...read more
The eero Max 7 is a mesh Wi-Fi device that connects to the nbn® and provides fast, strong, and stable Wi-Fi on More’s FTTC, FTTP, HFC and Fixed Wireless connection types.

eero’s TrueMesh technology enables you to connect multiple compatible eero devices to create a ‘mesh network’ with a greater range, faster speed, and stronger signal than your normal Wi-Fi network.

A mesh network’s range can also be extended by adding additional nodes, which can all send and receive data and reconfigure to find the optimal path to the internet.

The eero Max 7 features include:
Widespread Wi-Fi coverage eero Max 7 leverages Wi-Fi 7 technology to help deliver fast speeds, minimise congestion and interference, and support over 200 ...read more
You can connect your smart devices to your eero network once you have linked your eero account with your Amazon account. If you didn’t link your accounts upon sign up, you can do so by:   Logging into the eero app.  Navigate to the Discover tab.  Select ‘Amazon Connected Home’  Tap ‘Connect to Amazon’ and login using your Amazon account.  Once your accounts are linked, your enabled devices join the network almost instantly when plugged in and stay connected even when you change your network name or password through the Amazon Frustration-Free Setup.  ...read more
With a compatible More internet service, you also receive an ongoing subscription to Eero Secure. *

Eero Secure is a service that provides customers with additional features through the eero app, including: Eero internet backup. Advanced online security. Content filters. Block and allow sites. Block and allow apps. Blocking ads. Historic network insights. *eero Secure subscriptions are subject to More’s Standard Form of Agreement – Part I and other applicable policies available on our Policies page. ...read more
You can set custom schedules, control internet access, and apply content filters by creating profiles through the eero mobile app.

How to create a profile:

- Select the ‘Home’ tab and tap on the + symbol in the top right corner of the screen.  - Select ‘Add a Profile’ from the pop-up menu. - Add a profile name.   - Select which devices to add to a profile.  - Tap ‘Done’. 

How to pause your Wi-Fi network by setting schedules for specific profiles or devices:

- Select the ‘Home’ tab and tap the profile or device for which you want to set a schedule. - Select ‘Add a Scheduled Pause’.  - Update the schedule name, start time, end time, and ...read more
A guest network allows you to easily share your home Wi-Fi with family and friends while protecting network security. You can enable and disable your guest network at any time through the eero mobile app. 

To create a guest network: 

Tap on the ‘Settings’ tab.   From the menu, select ‘Guest Access’.   Toggle ‘Guest Access’ to ‘On’.  Select ‘Share QR Code’ or ‘Share wifi Details’ for guests to be able to connect.   ...read more
The speed test analyses the upload and download speeds at your eero.

To conduct a speed test: 

Tap on the ‘Activity’ tab.  Tap a tile on the ‘Internet’ section.  Tap ‘Run Speed Test’.  ...read more
To view data usage on your eero network:  

Tap on the ‘Activity’ tab.   Tap on ‘Downloaded Data’ to view the overall wifi data usage.  Tap ‘Show Live Usage’ to view current Wi-Fi data usage where you are presented with data breakdown by profile and device by the day, week, and month. ...read more
Regular software updates are available to you through the eero mobile app to bring you the latest and greatest in eero Wi-Fi. Software security updates are guaranteed until at least five years after the device is last available for purchase on the eero websites. After that time, eero strive to provide software security updates for as long as they can (subject to technical and other limitations).  

If there is a software upgrade available for your network, follow these instructions to start the upgrade process:

Tap the ‘Settings’ tab.  Select ‘Software updates.’ Tap ‘Install Now’. Read the update details and select ‘Yes, update now’ if you want to update your system.
Customers can now ...read more
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid blue (unless you have turned it off). If your LED is in a different state, including a different colour or is blinking/flashing, please refer to the list below: 

...read more

Through the eero app you can turn your eero LED lights off or on to best suit your preferences.

To manage your eero’s LED light:  

From the ‘Home’ tab tap on the ‘Online’ bubble at the top.   Select the eero you’d like to edit and tap on ‘LED Light’.   Here you can toggle the LED Lights to your desired setting, either on or off.   Click the back arrow to save your changes.  ...read more
As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back in before attempting a reset. If you need to do a reset, you can do so by pushing the reset button on the bottom of your eero 6+. Make sure your eero 6+ has been powered on for at least 45 seconds before resetting it.  

For a soft reset to clear all network configurations from the eero but keep the eero on your network, save its logs and advanced settings:   Hold the reset button until its LED flashes yellow (7 seconds), then realise it.   After a few moments, the eero LED should return to solid white and appear with a green outline in the eero app.   For a hard reset to clear ...read more
eero Secure’s content filters gives users the ability to apply pre-set content filters by age ranges, or they can customize by category, including adult content, illegal or criminal, violent, social media, streaming, chat or messaging, games, shopping, SafeSearch, YouTube Restricted Mode.  

To apply content filters:  

From the ‘Home’ tab, tap the profile that you want to apply content filters to.   Select ‘Content Filters’.    Tap the desired filter template and tap ‘Apply’.    ...read more
eero Secure’s Internet backup lets users add alternate wireless backup connections* such as their personal hotspot to keep their Wi-Fi up and running during an nbn or modem outage. When the internet goes down users can temporarily switch their eero network over to their backup source to broadcast Wi-Fi throughout their home, so their connected devices stay online.  

To set up an Internet backup: 

From the Home tab in the eero mobile app, tap on ‘Internet’ and select ‘eero Internet Backup’.    Toggle on ‘eero Internet Backup’ to turn on.   Click on ‘Add a network’.    Select your network from the list and enter your password.     * Access to eero Internet Backup ...read more
As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back in before attempting a reset. If you need to do a reset, you can do so by pushing the reset button on the back of your eero Max 7. Ensure your eero Max 7 has been powered on for at least 45 seconds before resetting it.
For a soft reset to clear all network configurations from the eero but keep the eero on your network, save its logs and advanced settings: Hold the reset button until its LED flashes yellow (7 seconds), then release it. After a few moments, the eero LED should return to solid white, then flash blue, indicating the eero is ready to be connected again, and appear with a green outline in the eero app. For a hard ...read more
eero Secure’s advanced security feature helps keep your family safe from accidentally visiting malicious sites that may infect your devices.  

To turn on advanced security: 

From the 'Discover’ tab, tap on ‘eero Secure’.   Scroll down to the network section.  Toggle on ‘Advanced Security’.   ...read more
eero Secure’s Block & Allow feature gives users control over which sites can be visiting by other users on their network and viewing inappropriate content.  

To block sites:  

From the ‘Home’ tab, tap the profile you wish to apply site blocks to.   Select ‘Block & allow sites’   Tap ‘Add Blocked Site’.    Enter the URL of the website you wish to block.   Confirm selection by tapping ‘Done’.   ...read more
eero Secure gives users the ability to block other users access to apps as well as allow access to apps that may otherwise be blocked by content filters.  

To block apps: 

From the ‘Home’ tab, tap the profile you wish to apply app blocks to.   Select ‘Block apps’.    Select the apps that you want to block.   Confirm selection by tapping ‘Done’.    ...read more
eero Secure's ad blocking feature helps you improve your browsing experience by blocking a variety of ads on your devices. To block ads:  From the 'Discover' tab, tap on 'eero Secure'. Scroll down to the 'Network' section. Toggle on 'Ad Blocking'. ...read more
Within eero Secure's Content Filtering feature, you can turn on eero Secure's SafeSearch feature which blocks inappropriate search results from Google, Bing, DuckDuckGo and Yandex search engines.

To turn on SafeSearch:

From the ‘Home’ tab, tap the profile that you want to apply content filters to.  Select 'Content Filters'.  Toggle on 'SafeSearch'. ...read more
During an unplanned internet outage there are 3 things you can do to stay connected to the internet.  Hotspotting from your mobile device – During an internet outage your mobile internet connection should be unaffected allowing you to use your mobile’s hotspot feature as an internet backup. You can share your mobile data plan with other devices e.g., laptop by following the steps in our FAQ.

Visit a public space that offers free Wi-Fi – Public spaces such as cafes and libraries often provide free Wi-Fi to the public which you can utilise (if open) and a good option if you don’t have enough mobile data.

Use eero internet backup – If you have already set up eero Secure’s internet backup feature, your eero network will ...read more
We will send you an email in advance notifying you that planned maintenance is taking place and may affect your internet service. 

Maintenance is typically undertaken during the night to minimise disruption but on some occasions this isn’t possible. These planned outages are scheduled by either NBN Co or our wholesale network provider and are out of our control. 

If you need to use the internet during your planned outage, we recommend:  Hotspotting from your mobile device. Check out our FAQ on how to hotspot from your mobile. Going to a public space e.g., library or café with free internet access. If you are an eero user, using eero internet backup. Check out our FAQ on how to setup eero internet backup. ...read more
To check if there is a planned or unplanned outage affecting your internet service, head to our Network Status page.   ...read more
It’s important to keep in mind that any equipment connected via the internet network will not work during a power outage. To ensure you’re prepared in the event of a blackout please refer to the below tips specific to your technology type.

Unsure what technology type you have? Visit our nbn® page and enter your address in the search bar to check.
FTTP 

Your property may have a Power Supply Unit installed with a backup battery. During a power outage you can rely on your battery back-up to power your internet service however it will only last for approximately five hours. 

We do not provide backup batteries so if you’re interested, we recommend you contact your power company. If you would like a replacement backup ...read more

Apple mobile devices

Go to the ‘Settings’ app > Select or search ‘Personal Hotspot’ > Toggle on ‘Allow Others to Join’. On the device you want to connect go to Settings > Wi-Fi > Click on your Apple device in the list of networks to join > Enter the ‘Wi-Fi Password’ under ‘Personal Hotspot’ on your Apple device.

Android mobile devices

Go to the ‘Settings’ app > Select ‘Connections’ > Tap on ‘Mobile Hotspot and Tethering’. You will have 4 options to share your android device’s internet but a popular option is Mobile Hotspot, so toggle on ‘Mobile Hotspot’. Take note of your ...read more
If your internet service is still not working after you have been notified that the outage has been resolved, we ask that you first power cycle. 

How to power cycle your modem: 
Unplug the power cord from the back of the modem. All the lights on the modem should be OFF.

Wait 1 full minute before plugging the power cord back into the modem and wait for the power light, phone light and internet light to turn green. Now try using your Wi-Fi connected devices to test if your internet service is working. 

If your internet service is still not working during this time please get in contact with our Technical Support team by calling on 1800 733 368, messaging on live chat or via WhatsApp on +61480096696. 

If you need ...read more
1. Power cycle your modem
Unplug the power cord from the back of the modem. All the lights on the modem should be OFF.

Wait 1 full minute before plugging the power cord back into the modem and wait for the power light, phone light and internet light to turn green.

Now try using your Wi-Fi connected devices to test if your internet service is working. Check your modem/router is set up correctly. 
2. Check your modem/router is set up correctly Refer to our modem set up guides to see if your modem is set up correctly. The guides provide step-by-step instructions on how to configure and connect your modem if you have an eero 6+, Netcomm, Inseego, Google Nest or BYO device.  If your internet service is still not working, please ...read more
Unplanned outages can be caused by – Weather: Extreme weather-related events such as fires, storms or cyclones can cause physical damage to internet infrastructure causing an nbn® outage. FTTN and FTTC internet services which utilise copper wiring can also be heavily impacted by rain, with rain causing interference or blocking internet connection.

Congestion: When too many people are using the internet network at the same time it can cause a gridlock and for no one to be able to get or stay connected acting as an outage.

Power outages: Power outages which are commonly caused by extreme weather can damage powerlines or cause them to short out. Any equipment connected via the internet network will not work during a power outage. If you have a FTTP ...read more
Planned internet outages occur due to NBN Co or our wholesale network provider conducting maintenance or making upgrades to improve the internet network and services. Most planned internet maintenance is conducted during the night and early hours of the morning to minimise disruption, but this can’t always be done. These planned outages are unfortunately out of our control.

We will send you an email in advanced when their will be a planned outage in your area that may affect your internet service. If you need to use internet during the time of a planned outage, check out our FAQ for solutions.  ...read more
During an unplanned or planned mobile outage affecting the Telstra Wholesale Mobile Network, if you still need to make mobile calls you can:
Use Wi-Fi calling (if you have a Wifi connection and Wi-Fi calling enabled device). For more information on how to use Wi-Fi calling see our FAQ.

Use a free public payphone. You can find a payphone near you here. 

Use a landline phone over broadband. During an unplanned or planned mobile outage affecting our systems we ask for your patience. You will be unable to manage or make changes to your mobile service(s) in the Self Care Portal or through a Customer Service team member and will have to wait till the systems outage is resolved.  ...read more
Yes! During a mobile outage you can still make mobile phone calls using Wi-Fi calling, by using a public payphone or an internet landline. Learn more in this FAQ. ...read more
If the mobile outage is complete and you are still unable to make or receive calls and SMS or use mobile data, try the below troubleshooting tips:  Check that your mobile phone is not on Airplane/Flight mode

Restart your mobile phone.

Check your mobile usage to see if you have enough data to make calls (not using Wi-Fi calling). Check out our FAQ on how to view your mobile usage.

Check our mobile coverage map to see if you’re in a deadspot while tyring to make a mobile call  If you are still unable to make calls after completing all the above steps, please contact our technical support team on 1800 733 368 for assistance. ...read more
Planned mobile outages typically occur due to planned maintenance or upgrades being made to our systems or the network and is necessary to improve your mobile service.  

Unplanned mobile outages can happen to a range of accidental reason which are often out of our control, including:
Software/Network faults Equipment failure Network congestion Rest assured when a planned or unplanned mobile outage occurs, we will communicate with you via email to keep you up to date on what’s going on and provide you with solutions.  ...read more
Firstly, if you or someone you know is or has been affected by domestic and family violence, we are here to support you.

Phone and internet access has become a necessity in our everyday lives. We understand that access to a phone & internet is often even more important for those who are currently experiencing domestic and family violence as well as survivors of domestic and family violence. They can be a lifeline, but also a tool of control, and the financial hardship often facing those escaping a violent situation can impact their telecommunications services. 

More are committed to supporting our customers who are experiencing or have experienced domestic and family violence.
Domestic and family violence can take many forms. 

...read more
Content filters help to prevent children and other vulnerable people from seeing certain categories of inappropriate content when connected to the internet. Your computer or phone may have built-in parental controls or filters, otherwise they’re available as third-party software.

Content filters are used in different ways, to block access to different types of material. Common types of content filters include internet filters, search engine filters and email filters.

If you’ve purchased an eero 6+ router from More, you’ll have access to eero’s content filters.

For more information about parental controls and filters, visit the Office of the eSafety Commissioner website. ...read more
With the large number of filters available, it can be hard to choose the most appropriate one for you.

To assist you in choosing a filter, the Communications Alliance Family Friendly Filter Program provides a list of filter products that have been tested and accredited, together with recommendations as to the age groups that each filter product is suitable for. 

There are 4 classification levels for certified filters.  Class 3: Recommended for children under 10 years old. Class 2: Recommended for children between 10 and 15 years old. Class 1: Recommended for children over 15 years old. There are also filters that block websites on the eSafety commissioner's prohibited URL filter (PUF) list and are recommended for adults aged 18+.
...read more
Our top tips to keep you and your family safe online are:

Set up multi-factor authentication MFA will provide you with an extra layer of protection as it involves using two or more authentication factors to verify your identity. While it may easy for a criminal to steal one form of information (like a password), it's harder for them to steal two.

Regularly change your passwords We understand that this one is annoying, but the fact is, automated attacks rely on people using the same password for many accounts and therefore if you do not change your passwords regularly (and make it one hard to crack), you could be at risk. If you are someone who finds it hard to keep track of passwords (who isn't these days?), you might want to consider subscribing to a ...read more
If you are or have experienced cyber bullying, cyber abuse or have seen any offensive or illegal content online, we recommend that you report it to the Office of the eSafety Commissioner or submit a complaint directly to the website or app operator responsible for the content or communications. 

eSafety is Australia’s independent regulator for online safety. The eSafety website provides a wide variety of educational resources and reporting tools to help you learn about eSafety and how to protect yourself online. The eSafety website also has a reporting tool which enables you to directly submit information about harmful or illegal online content, cyberbullying and cyber abuse.

You can access the eSafety Commissioner’s content reporting form ...read more
Yes, existing More customers who have enjoyed a CommBank offer (such as '3 months free nbn® plan fees') can transition to a CommBank Yello offer upon completion of their current promotion – just give us a call and provide your CommBank Yello offer code, and we'll update your account. Eligibility requirements of the CommBank Yello offer will still need to be met.

For the full Terms and Conditions of each CommBank Yello offer, please refer to our policies page.

...read more
What are the new CommBank Yello Offers?  We are excited to offer the following three CommBank Yello offers:  CommBank Yello Everyday Mobile Offer - $10 off mobile plan fees for 12 months. Learn more here CommBank Yello Everyday Plus Mobile Offer - $15 off mobile plan fees for 12 months. Learn more here CommBank Yello Homeowner Mobile Offer - $20 off mobile plan fees for 12 months . Learn more here  These offers are available to CommBank Yello customers who are part of the Everyday, Everyday Plus, or Homeowner benefit set.

If you're an existing More customer interested in transitioning to a CommBank Yello offer and you meet the other eligibility criteria, this can easily be arranged by contacting our customer service team and providing your CommBank ...read more

All residential nbn® plans: Value, Value Plus, Fast, Fast Plus, Superfast, Ultrafast and Fixed Wireless Plus.

You can view our plans here.  ...read more

CommBank Yello customers who are part of the Everyday benefit set may be eligible to receive this offer. Please review the full CommBank Yello terms and conditions and eligibility criteria at www.commbank.com.au/yellotcs.

Under this offer, eligible customers who sign up using a CommBank credit or debit card by 31 August 2024 can receive 30% off the plan fees of a new nbn® plan for one year, and then 10% off their nbn® plan fees ongoing for as long as they use an eligible CommBank online bill payment method.* See full CommBank Yello Everyday nbn® offer Terms and Conditions here

*New and existing customers who meet the eligibility criteria can access this offer on a new service provided you have not reached the limit of 2 discounted CommBank nbn® services ...read more

To access and redeem the exclusive More x CommBank Yello nbn® offers through the CommBank app, follow these simple steps:

1. Open the CommBank app and locate the CommBank Yello Hub icon situated in the bottom left corner of the screen.

2. Within the CommBank Yello Hub, scroll down until you find the 'Offers' section. Click on 'View all' to explore available deals.

3. Navigate through the 'Our top picks' section by swiping across until you locate the More nbn® offer.

4. Once you've found the More nbn® offer, click on 'Copy code and claim.' This action will copy the code required for redemption and direct you to the CommBank Yello x More landing page.
...read more

CommBank Yello customers who are part of the Everyday Plus benefit set may be eligible* to receive this offer. Please review the full CommBank Yello terms and conditions and eligibility criteria at www.commbank.com.au/yellotcs. Under this offer, eligible customers who sign up using a CommBank credit or debit card by 31 August 2024 can receive 35% off plan fees of a new nbn® plan for one year, and then 10% off their nbn® plan fees ongoing for as long as they use an eligible CommBank online bill payment method. See full CommBank Yello Everyday Plus nbn® offer Terms and Conditions here.

* New and existing customers who meet the eligibility criteria, can access this offer on a new service provided you have not reached the limit of 2 discounted CommBank nbn® ...read more

If you are a CommBank Yello customer and meet the eligibility criteria under the Everyday, Everyday Plus, or Homeowner benefit sets, you may be eligible for an exclusive offer.

Eligible customers will receive a unique offer code via the CommBank app. To access the offer available to you under your CommBank Yello benefit set, you must checkout using your unique offer code and use a CommBank credit or debit card as your online bill payment method.
If you're an existing More customer interested in transitioning to a CommBank Yello offer and you meet the other eligibility criteria, this can easily be arranged by contacting our customer service team and providing your Yello offer code.
For the full Terms and Conditions of the CommBank Yello Everyday ...read more
To access a CommBank Yello offer, customers must check out using a CommBank credit or debit card by 31 August 2024 and continue to use an eligible CommBank online payment method to maintain discounts. ...read more
Each CommBank Yello offer is only available once per customer and per premises. Each CommBank Yello offer has a limit of one CommBank Yello offer code per customer.  Based on your eligibility, you may move between CommBank Yello tiers. Each time that you move between tiers, you may receive a new offer code and each offer code that you receive can only be redeemed once. ...read more
Customers are only eligible to receive each CommBank Yello offer that the qualify for on one nbn® service.  Customers can redeem a CommBank discount on a maximum of 2 nbn® services per More account, provided you meet the eligibility criteria for the other CommBank nbn® offers. This limit applies regardless of whether you added any services under a CommBank Yello offer, or any other More nbn® offer that has been or may become available to you. ...read more
In case of relocation, the offer is transferrable to the new address for the remaining portion of the 12 month discount period. ...read more
You can change plan and continue to receive the discount on the new plan RRP for the remainder of the 12 month discount period. ...read more
If after signing up to the CommBank Yello Everyday offer or CommBank Yello Everyday Plus offer you cease to meet the offer’s eligibility criteria, you will continue to receive any remaining portion of the 12 month discount period and ongoing discount as long as you continue to use an eligible CommBank online payment method. ...read more
Who can get the More SIM-only Mobile Plan offer?

The offer is for CommBank customers who sign up for a new More mobile service between March 1, 2024, and August 31, 2024, using a CommBank credit or debit card for online bill payments.

What's the offer?

$5 off your mobile plan fees for the first 12 months, and then a 10% discount on ongoing plan fees. Just remember, this only applies to plan fees, not any add-ons.

How do I get this offer?

Easy! Head to our mobile plans page and sign up for a new More SIM-only mobile service between March 1, 2024, and August 31, 2024, and use your CommBank credit or debit card for online bill payments.

Can I get the discount for more than 5 mobile services?

Sorry, no. Each CommBank customer can ...read more

What exactly is the More x CommBank nbn® Offer?

20% discount on plan fees for 12 months, followed by a 10% ongoing discount for CommBank customers who sign up for a new More nbn® service between 01/03/2024 - 31/08/2024 and use a CommBank credit or debit card as their online bill payment method.

Which plans does the offer apply to?

The offer applies to all personal nbn® plans. View our nbn® plans.

How can I access this offer?

Simply sign up for a new More nbn® service within the specified timeframe and use a CommBank credit or debit card as your online bill payment method. Visit nbn® plans page to sign up.

Are there any limitations to the offer?

Yes, the offer only applies to plan fees and ...read more

What is the offer for Mobile Broadband (MBB) plans?

$5 off MBB plan fees for the first 12 months, followed by an 10% discount. View our mobile broadband plans to learn more. 

Who is eligible for this offer?

This offer is available to CommBank customers who sign up for a new More MBB service between 01/03/2024 - 31/08/2024 and use a CommBank credit or debit card for online bill payments.

Are there any limitations to the offer? The offer applies to plan fees only, excluding add-ons.

It is valid for new personal MBB services only. Additionally, customers must activate the purchased service within 30 days to retain the offer discounts.

What is the maximum number of services eligible for the offer?

CommBank customers can enjoy ...read more

Who is eligible for the 20% off Home Voice plan fees offer?

This offer is available to CommBank customers who sign up for a new More Home Voice service between 01/03/2024 - 31/08/2024 and use a CommBank credit or debit card for online bill payments.

What does the offer include?

20% discount on Home Voice plan fees for the first 12 months, followed by a continued 10% discount on plan fees.

Where can I find more details about the offer?

For more information and to sign up, view our home phone plans

Are there any limitations to the offer?

The offer applies to plan fees only, excluding add-ons. It is valid for new personal Home Voice services only, and customers must continue using an eligible CommBank payment ...read more

The offer of double data for 3 months is for customers who sign up for an eligible new More 5G mobile plan or upgrade an existing More mobile service to a higher value 5G mobile plan, between 1 June 2024 and 30 June 2024. To receive this offer, you must activate your SIM by 14 July 2024. T&Cs apply.* 

*Offer of double data for 3 months is for customers that sign up to a new More 50GB, 80GB or 150GB mobile plan, between 01/06/24 and 30/06/24. See full T&Cs at www.more.com.au/policies 
...read more
Plans eligible to receive this offer are More’s 5G mobile SIM-only plans with 32GB, 50GB, 80GB and 150GB of included data. ...read more
The double data offer will be applied to a customer’s eligible mobile service on the date of activation or upgrade and at the start of the next 2 bill cycles. 

On expiry of the 3-month promotional period, your plan will revert to the standard amount of included data advertised with your plan.  ...read more
Any unused Bonus Data at the end of a billing period will be moved to the mobile service’s data bank, up to the maximum data bank cap for the service. Beyond the cap, the data will expire. ...read more
You can upgrade to a higher-value eligible mobile plan after activation multiple times during the offer period (1/06/2024-30/06/2024), and the 3-month double data will reset upon each upgrade date. You will from that date receive 3 months of bonus data based on the amount of data included with the new plan, but you will forfeit the remaining months of bonus data under the old plan and 3-month double data period. 

If you upgrade to a higher-value eligible mobile plan after the offer has ended but before the end of your 3-month double data period, the 3-month double data period will not reset. But you will receive any remaining months of double data, with the bonus data based on the amount of data included with the new plan. ...read more
If you downgrade plans and change to an ineligible plan after activation, you will cease receiving the offer from the date of the plan change and forfeit any unused accrued offer benefits. You will also lose all data stored in your data bank (including any accrued double data).  ...read more
To remain connected, you’ll need to ensure that before 31 August 2024:

Your device is capable of connecting to the 4G or 5G network If you use your device for voice calls, that your device has VoLTE technology 

To check if your device is 4G or 5G compatible, we recommend checking your device manual or the manufacturer’s website for connectivity details. 

What if my device is not 4G or 5G capable? If your device is not 4G or 5G capable, there will be no loss of coverage prior to 31 August 2024. However, after this date, it will no longer work with your More service. To continue to use your More mobile service, you have a couple of options:

Upgrade your device
If you decide to buy a new phone or ...read more
No, you won’t lose your mobile number. 

As long as you upgrade to a 4G and/or 5G compatible device and retain your number, you will continue to be able to make and receive calls & SMS and access data after 31 August 2024. ...read more
Many 3G devices use a mini or micro-SIM, whereas most 4G devices use a nano SIM.

More’s SIM cards are a ‘3-in-1’ SIM. This means the SIM can be broken down into 3 different sizes (Standard, Micro or Nano) to fit any mobile phone or device.

If you are unsure about which size to use in your new device, simply Google the model of the device or check with the manufacturer to confirm the size needed.

TIP: If you make the SIM card too small, you can put the SIM back into the larger bracket. It is best to sit the SIM and bracket on a flat surface to put it back together.




If your new mobile phone is eSIM compatible and you want to change from a physical SIM to eSIM, click here to find out how to make the ...read more
In areas that currently only have a 3G signal, Telstra are committed to providing 4G coverage before the closure of the 3G network on 31 August 2024.

This involves upgrading all existing 3G sites with 4G technology, adding new 4G sites, and optimising others to create equivalent 4G coverage in areas that 3G coverage exists today.  ...read more
We often hear 3G, 4G and 5G being discussed when looking to sign up to a new mobile plan but most people don’t know what the difference are! 

Below is a breakdown of the differences between these generations: their capabilities and how they have revolutionised the way we communicate, stream and stay connected.

3G 3G refers to third-generation cellular technology which was first introduced at the turn of the decade in in 2001 – also when the online encyclopedia Wikipedia was launched!

It offered a significant improvement over the previous generation of cellular technology, 2G, in terms of speed and data capacity. 3G was capable of data speeds of up to 7 Mbps, which was fast enough to support streaming basic music and video.
...read more
To remain connected, you’ll need to ensure that before 31 August 2024:

Your device is capable of connecting to the 4G or 5G network If you use your device for voice calls, that your device has VoLTE technology 


To check if your device is 4G or 5G compatible, we recommend checking your device manual or the manufacturer’s website for connectivity details.  ...read more
Voice over LTE (VoLTE) uses the 4G (LTE) network to make phone calls. 

Your mobile device will use 4G to make and receive these calls in areas where 4G (LTE) is available. When the Telstra 3G network closes on 31 August 2024, VoLTE will be required to make or receive phone calls on the Telstra Wholesale Mobile Network. 

It’s important to note that:

3G phones do not have VoLTE; and not all 4G phones have VoLTE and/or are compatible with the Telstra network.  
If you have a 3G mobile device, you must upgrade to a 4G/5G mobile device that is VoLTE capable and compatible prior to 31 August 2024.

If you already have a 4G mobile device, we strongly recommend that you check that your device is VoLTE ...read more
No, not necessarily as you will no longer have 3G mobile coverage from 31 August 2024.

In instances where another provider has 3G coverage, you may still be able to make a 000 call, but it is not guaranteed. It’s also important to note that other providers are also closing their 3G network in similar timeframes to Telstra.

We strongly encourage customers to ensure that they have a 4G/5G VoLTE capable device before 31 August. ...read more
Not all 4G mobile devices have VoLTE, so they still make voice calls on the 3G network.

To make voice calls on the 4G network, customers with 4G mobile devices that don’t support voice calling will need to upgrade to VoLTE-capable 4G or 5G devices before the 3G network closes on 31 August 2024.

If you are using a 4G non-VoLTE mobile device after the closure of Telstra’s 3G network, it will still be able to use data, but it will not be able to make or receive voice calls, including Triple Zero (000) emergency calls. ...read more
Yes, Vodafone has already closed their 3G network and Optus have announced they are closing their 3G network in Australia in September 2024. ...read more
Telstra have advised that while it’s not quite as simple as flicking a switch, the closure will commence from 31 August 2024 and will happen relatively quickly. 

If you are using an impacted device, you need to be ready before 31 August to avoid disruption to your service. ...read more
Mobile Network Operators (MNOs) including Telstra, continue to invest in deploying more 4G coverage across Australia and there is no closure date for the 4G network at this time. ...read more
There are a few options available to help you recycle old mobiles, chargers, and accessories:

Drop them off at any Telstra store – just look for the “mobile muster” collection point. Use the mobile muster website to find your nearest collection point. Mail your old device to mobile muster for recycling. Satchels are available from your local Australia Post office or JB Hi-Fi store. ...read more