Hardware FAQs

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There are cases when you'll be able to keep using your existing modem, but there are other times when you may need a new modem. These are the main si ...  Read more...

More allows customers the choice to BYO modem for their nbn® or fixed wireless connection. It is important that you are aware of your connection t ...  Read more...

More allows customers the choice to BYO (bring your own) nbn® modem device for all unlimited nbn® plans.   Its important ...  Read more...

These are the main situations where you may not be able to use your modem with a new More nbn® plan: If you're upgrading from ADSL to HFC, FTTP ...  Read more...

eero 6+ is a mesh Wi-Fi device that connects to your nbn® connection box to provide fast, strong, and stable Wi-Fi. eero’s TrueMesh technolo ...  Read more...

With a compatible More internet service, you also receive an ongoing subscription to Eero Secure. *Eero Secure is a service that provides customers wi ...  Read more...

When you purchase an eero device from More, we will provide you with an ongoing subscription to eero Secure at no additional cost for use with a compa ...  Read more...

An eero is a router – but you need BOTH a modem and router to connect your home to the internet as they each have separate but complementary fun ...  Read more...

Instructions on how to easily set up your eero and network can be found in our quick start guide and below.     Step 1: Download the ...  Read more...

The speed test analyses the upload and download speeds at your eero. To conduct a speed test:  Tap on the ‘Activity’ tab.  T ...  Read more...

You can set custom schedules, control internet access, and apply content filters by creating profiles through the eero mobile app. How to create a pr ...  Read more...

To view data usage on your eero network:   Tap on the ‘Activity’ tab.   Tap on ‘Downloaded Data’ to vi ...  Read more...

A guest network allows you to easily share your home Wi-Fi with family and friends while protecting network security. You can enable and disable your ...  Read more...

eero Secure gives users the ability to block other users access to apps as well as allow access to apps that may otherwise be blocked by content filte ...  Read more...

As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back ...  Read more...

eero Secure’s advanced security feature helps keep your family safe from accidentally visiting malicious sites that may infect your devices.&nbs ...  Read more...

Regular software updates are available to you through the eero mobile app to bring you the latest and greatest in eero Wi-Fi. Software security update ...  Read more...

On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid blue (unless you have tu ...  Read more...

Through the eero app you can turn your eero LED lights off or on to best suit your preferences. To manage your eero’s LED light:   ...  Read more...

eero Secure’s Block & Allow feature gives users control over which sites can be visiting by other users on their network and viewing inappro ...  Read more...

Within eero Secure's Content Filtering feature, you can turn on eero Secure's SafeSearch feature which blocks inappropriate search results from Google ...  Read more...

You can connect your smart devices to your eero network once you have linked your eero account with your Amazon account. If you didn’t link your ...  Read more...

eero Secure’s content filters gives users the ability to apply pre-set content filters by age ranges, or they can customize by category, includi ...  Read more...

eero Secure’s Internet backup lets users add alternate wireless backup connections* such as their personal hotspot to keep their Wi-Fi up and ru ...  Read more...

The eero Max 7 is a mesh Wi-Fi device that connects to the nbn® and provides fast, strong, and stable Wi-Fi on More’s FTTC, FTTP, HFC and Fi ...  Read more...

As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back ...  Read more...

In the table below you will find the modem & router settings you need to access the nbn® network with More.Authentication:ISP Username: S ...  Read more...

Yes, you can. This might be useful when you are just about to move house and would like to have your modem delivered to your current address, if you ...  Read more...

No, we do not lock our modems. If you were ever to leave you could use these with most other providers.   Read more...

Unfortunately we can't. Our modems are delivered using Startrack Couriers and they are unable to deliver to a PO Box address.A signature is required o ...  Read more...

Normally 1-3 business days. We also provide a tracking number which is a unique ID number or code assigned to a package or parcel. You can use this nu ...  Read more...

If you have a Fibre to the Premises (FTTP) or Fixed Wireless nbn® service your nbn® Connection Box (also known as nbn® Network Termina ...  Read more...

Get ready to welcome to Google Nest Wifi to your home. You have made a great choice! Google Nest Wifi will:     o  blanket you ...  Read more...

The Google Nest Hub 2nd Gen Smart Display can stream videos and music, display photos, and also show you your calendar, to-do list, recipes, and much ...  Read more...

Google Nest Wifi, a mesh wifi system, provides wifi to your whole house. In terms of functionality, once the Google Nest Wifi system is set up it will ...  Read more...

A Google Nest Wifi router has 2 Ethernet ports. One of the ports connects to the modem's WAN port to receive the internet connection, and the other po ...  Read more...

Setting up your Google Nest Router and Points to create your Mesh Wi-fi Network is easy - 1. Download the Google Home app and create a Google acc ...  Read more...

The NetComm NF20 Wi-Fi 6 delivers a new adaptive W-Fi experience to your home with improved Wi-Fi speed, performance, and efficiency. It supports mult ...  Read more...

The NetComm NF20 Wi-Fi 6 has 9 different connection points in addition to the reset button and power supply jack including:   One (1) ...  Read more...

Setting up your NetComm NF20 Wi-Fi 6 is made easy by following the steps outlined in our Quick Start guide and below.  Step 1: Power on the ...  Read more...

If you have purchased your NetComm NF20 Wi-Fi 6 from the More website, it will come pre-configured and all you’ll need to do is follow the set-u ...  Read more...

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