Category: Mobile
Last updated: Friday, 7 February 2025

Why do mobile outages occur?

Planned mobile outages typically occur due to planned maintenance or upgrades being made to our systems or the network and is necessary to improve your mobile service.  

Unplanned mobile outages can happen to a range of accidental reason which are often out of our control, including:

  • Software/Network faults
  • Equipment failure
  • Network congestion
Rest assured when a planned or unplanned mobile outage occurs, we will communicate with you via email to keep you up to date on what’s going on and provide you with solutions. 

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