The following are the customer policies for More Telecom Pty Ltd ("The Company"),Level 6, 132-136 Albert Road, South Melbourne, VIC, 3205. Call 1800 733 368.
- Standard Form of Agreement
- Privacy Policy
- Fair Use Policy
- Customer Complaints Handling Policy
- Financial Hardship Policy
- Key Fact Sheet: NBN Services
- Appointment of Advocate or Authorised Representative
- Hardware Warranty Information
- Critical Information Summary for your Plan
- ID authentication for account changes and fraud awareness
- 14 Day nbn™ Trial Terms and Conditions
- Modem Refund Policy
- On-Bill Donation Program Terms and Conditions
- Verification Process & Customer Awareness for Mobile Porting and SIM swaps
- Customer Guidance on Scam Phone Calls and SMS
- Fibre Connect
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.
Complaints Contact
If you have a complaint about More we urge you to contact our team. Please do so by calling 1800 733368 or email our complaints manager on: complaints@moretelecom.com.au.