FAQs for More x CommBank nbn® offer

What exactly is the More x CommBank nbn® Offer?

20% discount on plan fees for 12 months, followed by a 10% ongoing discount for CommBank customers who sign up for a new More nbn® service between 01/03/2024 - 31/08/2024 and use a CommBank credit or debit card as their online bill payment method.

Which plans does the offer apply to?

The offer applies to all personal nbn® plans. View our nbn® plans.

How can I access this offer?

Simply sign up for a new More nbn® service within the specified timeframe and use a CommBank credit or debit card as your online bill payment method. Visit nbn® plans page to sign up.

Are there any limitations to the offer?

Yes, the offer only applies to plan fees and excludes add-ons. It is also not valid in conjunction with any other nbn® offer or discount. To view full offer details head to our policies page.

Can existing More nbn® customers get this offer?

No, this offer is only applicable to new nbn® services.

How many services can I apply the CommBank discount to?

CommBank customers are entitled to a CommBank discount on a maximum of 2 nbn® services per More account, whether under this offer or any other More nbn® offer.

Do I need to continue using a CommBank payment method to maintain the discount?

Yes, to continue enjoying the discount, you must pay for the nbn® service with an eligible CommBank payment method.

When does the 12 months start if I purchase multiple services?

The 12 months is a promotional period and commences from the day each nbn® service signed up under this offer is activated.

Can I cancel partway through and return later to use the remaining discounted months?

This offer is offered on a no fixed term contract. You are free to cancel at any time, however, cancelling your service within the Promotional Period forfeits any remaining months of 20% off nbn® plan fees. Cancelling your service after the Promotional Period forfeits the Ongoing Discount. If you sign up to a More nbn® plan under this offer and subsequently cancel your service at any time, you will not be eligible to receive the offer again.

What if I move house partway through the 12 months promotional period?

The offer can be transferred to a new address if you relocate during the 12-month promotional period.

Do I need to continue using a CommBank payment method to maintain the discount, and what happens if my payment method changes during the promotion period?

Yes, to continue enjoying the discount, you must pay for the nbn® service with an eligible CommBank payment method. If your payment method changes to an ineligible one during the first 12 months, the discount is forfeited for any months paid with the ineligible method. However, if an eligible payment method is reinstated within the Promotion Period, any remaining discounted months will be reinstated (no extensions granted for forfeited months). If the payment method changes to an ineligible one after the initial 12 months, the ongoing discount is forfeited entirely, and access to the offer is revoked from the following month with no capacity to reinstate it.