Category: Hardware
Last updated: Monday, 10 February 2025

How to set up eero Secure internet backup

eero Secure’s Internet backup lets users add alternate wireless backup connections* such as their personal hotspot to keep their Wi-Fi up and running during an nbn or modem outage. When the internet goes down users can temporarily switch their eero network over to their backup source to broadcast Wi-Fi throughout their home, so their connected devices stay online.  

To set up an Internet backup: 

  • From the Home tab in the eero mobile app, tap on ‘Internet’ and select ‘eero Internet Backup’.?? 
  • Toggle on ‘eero Internet Backup’ to turn on.? 
  • Click on ‘Add a network’.?? 
  • Select your network from the list and enter your password.?? 
 
 * Access to eero Internet Backup requires customers to have a compatible backup internet connection and a current eero Secure subscription. Use of this feature doe not guarantee zero disruption to internet connection and is not suitable if you require uninterrupted internet connection. You are responsible for any data charges and/or other charges that may result due to use of a backup internet in conjunction with this feature. If your backup internet has a limited amount of included data (e.g., using mobile hotspot) and you use all of this data, eero Internet Backup may not work. The backup internet connection speeds and availability are dependent upon the backup internet provider and may vary due to factors such as concurrent users, obstructions, building materials, location, and local conditions. Access to backup internet connection may require backup power in instances of power outage.

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