Can I send my modem to a different address?

Yes, you can. This might be useful when you are just about to move house and would like to have your modem delivered to your current address, if you don’t yet have access or the ability to receive the modem at the address where you’re getting your service connected.

How do you set this up?

When you’re checking out, there will be a prompt that asks "Is your delivery address for sending equipment the same?"

You can un-tick the box and the delivery address field will come up where you can provide your preferred delivery address.

Important things to note:

If you have already submitted the order and decided to change the delivery address, just make sure the modem has not been dispatched yet – you can check this with the tracking number given to you when you place your order.

If the modem has already been sent and you would like to re-direct, you would need to contact the courier directly and ask for a delivery redirection.

**Delivery periods may be extended in case a redirection is requested.

For any concerns/questions, you can contact our customer service team.