Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
Thank you
Your provided information is important for us.
Your details will be confidential and will not be shared with anyone.
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We’re just checking your address
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we're processing your request
$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Fast nbn®
Fast Plus nbn®
Superfast nbn®
Superfast Plus nbn®
Ultrafast nbn®
Ultrafast Plus nbn®
nbn® speed tier*
100/20
100/40
250/25**
250/100**
500/200**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
245Mbps ↓ 85Mbps ↑
Unavailable~
650Mbps ↓ 340Mbps ↑
Great for
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
5-9 people or devices
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
Up to 10 people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 20 people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 25 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 35 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 50 people or devices
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside business peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** The Superfast plan is only available on FTTP and some HFC connection types. The Superfast Plus, Ultrafast and Ultrafast Plus plans are only available on FTTP. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 8am-6pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
~ We don't have enough data to provide average sampled evening download and upload speeds. We will update our documentation to include this information once available.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
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We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
SORRY!
Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
What happens if my service is suspended and disconnection due to non-payment?
Suspension of your Service
If you fail to pay your account balance within 14 days after the due date of your last invoice, your More service(s) will be suspended at any point on or after the 14th day.
If you do not pay your overdue account balance in full, all More services you may have will be at risk of suspension until your account is paid for in full.
To avoid service suspension, please ensure that you pay your invoice on time.
If you have a mobile service, a $10 suspension fee per mobile service will apply. This fee will continue to be applied to each bill cycle until full payment is made or until your mobile service(s) are disconnected.
If you have an nbn® service, you will continue to be charged the full plan fee each billing cycle until full payment is made, or until your service(s) are disconnected.
If your service(s) has been suspended, please note that it can take up to 24 hours after you make full payment of your overdue account balance, for your service(s) to be unsuspended.
Disconnection of your service
If your account remains unpaid after the first monthly anniversary date of your overdue invoice, your More service(s) will be disconnected at any point after that.
If you do not pay your overdue account balance in full, all More services you may have will be at risk of disconnection until your account is paid for in full.
To avoid service disconnection, please ensure that you pay your invoice on time.
What are the consequences of disconnection?
If you have a mobile service(s) with us, you will lose access to your mobile service.
If you have nbn® service(s) with us, you will lose access to the internet and any service that requires internet access, including VoIP services.
If you have voice service(s) with us, you will be unable to make or receive any calls on your handset, including to emergency services.
Disconnection of all More service(s) will be permanent, and we will not reconnect your existing service(s).
You will still be required to pay all charges incurred before disconnection, including any suspension fees. Failure to pay may impact your ability to purchase new services with us.
If your service(s) are disconnected due to non-payment, this may be disclosed to a Credit Reporting Body, debt buyer, and/or collection agency and this information may be added to your credit file with a Credit Reporting Body.
Your debt may be passed to a collection agency and/or debt buyer.
Legal action may be taken to recover any unpaid debt
Experiencing Financial Hardship?
At More we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. If you are experiencing financial hardship, we may be able to offer you a payment assistance arrangement to help you keep your telecommunications services connected and pay off any overdue account balance.
Our Payment Assistance policy and application form can be found on our financial hardship page. We offer help based on your individual circumstances and on a case-by-case basis. There is no charge to apply for or access an arrangement for financial hardship assistance.
You can contact our team who are authorised to assist with financial hardship matters on 1800 733 368 (Monday to Friday 9:00am-5:30pm AET excluding public holidays) or via email at financialhardship@more.com.au (inbox monitored Monday to Friday 9:00am-5:30pm AET excluding public holidays).
How to pay an overdue invoice
PAY ONLINE: A manual payment can be made through our secure payment page on our website.
PAY BY PHONE*: Call 1300 850 463 - 24hrs per day, 7 days per week!
BPAY/EFT*: Refer to your invoice for details on how to pay via BPay or Electronic Funds transfer.
POST OFFICE*: Take a copy of your bill into any Australia Post store and scan the barcode
*Please note: a fee of $3.50 applies to these forms of payment.
Contact us
If you have any questions or concerns about suspension, disconnection or financial hardship, feel free to give us a call on 1800 733 368.
