Category: Billing and Support
Last updated: Thursday, 2 March 2023

What happens to my pre-payment?

Pre-payment of your first month nbn™ access is taken at the time of sign up. This pre-payment then sits on your account until your nbn™ service is activated. 

So, if you order an nbn™ plan on the 10th of the month, and the service is activated on 20th of the month, your pre-payment would cover from 20th of the month through until 19th of the following month. 

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