Category: Mobile
Last updated: Wednesday, 28 August 2024

What do I need to do before 28 October 2024?

To remain connected, you’ll need to ensure that before 28 October 2024:

  1. Your device is capable of connecting to the 4G or 5G network
  2. If you use your device for voice calls, that your device has VoLTE technology 


To check if your device is 4G or 5G compatible, we recommend checking your device manual or the manufacturer’s website for connectivity details. 

What if my device is not 4G or 5G capable?
If your device is not 4G or 5G capable, there will be no loss of coverage prior to 28 October 2024. However, after this date, it will no longer work with your More service. To continue to use your More mobile service, you have a couple of options:

  • Upgrade your device
    If you decide to buy a new phone or device, check the specifications to confirm it'll work with the 4G or 5G network.

  • Ask family & friends
    Lots of people upgrade their phone each year. That means someone you know may have a spare phone you can use. Check the device manual or contact the manufacturer to confirm if the device is compatible. Alternatively, give us a call – we might be able to help.

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