Important!

Public Holiday Support Hours (AEDT): On Christmas Day, Boxing Day, and New Year’s Day, support hours will be reduced. Customer Service & Mobile: 8:30 AM–5:30 PM, Sales: 8:30 AM–8:00 PM, Technical Support: 8:00 AM–10:00 PM on Christmas Day and 8:00 AM–Midnight on Boxing Day & New Year’s Day.

Category: Mobile
Last updated: Wednesday, 28 August 2024

If I don’t upgrade to a 4G compatible device before 28 October, will I lose my mobile number?

No, you won’t lose your mobile number. 

As long as you upgrade to a 4G and/or 5G compatible device and retain your number, you will continue to be able to make and receive calls & SMS and access data after 28 October 2024.

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