Category: Billing and Support
Last updated: Friday, 6 June 2025

What personal information will a More agent ask for?

At More, we may ask you to provide certain pieces of personal information when making changes to your account or when we need to verify your identity during a call. If youre not sure if youre talking to a More Agent, do not provide any information. Hang up and call as back on our registered support number 13 66 73 which you can find on our website here.

Personal information More may ask you for Personal information More will NEVER ask you for
  • Account number
  • Date of birth
  • Service address
  • Mobile number
  • Email address
  • Billing/mailing address
  • First name and last name
  • Bank details
  • Personal identification numbers (PINs) (except one-time PINs)
  • Passwords
  • Credit card details (except where you may be signing up for a new service or upgrading an existing one over the phone)

Billing and Support FAQs

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