Category: Billing and Support
Last updated: Tuesday, 24 February 2026

Self-Care Portal Login Info & Troubleshooting

My email or mobile aren’t recognised when I try to log in to the Self-Care Portal, what should I do?
We recommend contacting our Customer Service team on 13 66 73 to ensure you contact details are up to date.

How do I update my contact details for Self-Care Portal log in?
If you know your details are changing, we recommend logging into the Self-Care Portal and updating your contact details ahead of time. This will ensure you can continue to access it.
 
If your details have already changed and you’re unable to receive a one-time PIN code to your mobile, we recommend calling our Customer Service team on 13 66 73. We’ll help you update your details and get access to the Self-Care Portal.

My account has been locked, what does this mean?
You may have entered an incorrect OTP too many times.
 
To protect your security, our system will lock you out of your account for 15 minutes after 3 unsuccessful login attempts.
 
After 15 minutes, you can attempt to login again and get sent a new OTP. Alternatively, you can call our Customer Service team on 13 66 73.

I’ve tried to log in to the Portal but haven’t received my OTP. What do I need to do?
The best thing to do is give us a call our Customer Service team on 13 66 73. We’ll help you get access to the Self-Care Portal.

I’ve received an OTP that I didn’t request, what should I do?
We recommend that you can call our Customer Service team on 13 66 73 straight away. We’ll help ensure your account is secure.

I want to switch between accounts in the Self-Care Portal, what do I need to do?
If you have more than one More account and want to switch between accounts after logging into the Self-Care Portal, you’ll need to click the Switch Account option from the Account dropdown menu at the top of your screen. This will log you out of the current account you’re in and then you’ll need to log into the new account by entering your email and mobile number and completing the verification process again.
 
 
 
 

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