Important!

Urgent: An Apple update is impacting 000 calls on some iPhones. Please update your carrier settings. Learn how to fix it

 

Category: Billing and Support
Last updated: Friday, 30 January 2026

How do I update my carrier settings on my iPhone?

To update your iPhone 8, 8 Plus and X to ensure emergency calls work reliably:

  • Connect your impacted iPhone to Wi-Fi
  • Tap Settings > General > About
  • Accept the carrier settings update by tapping “OK”
  • Confirm the update installed by going to Settings > General > About and make sure it says “Telstra 54.1” next to Service Provider
  • If the Service Provider version does not show “Telstra 54.1” check you’re connected to Wi-Fi and repeat the steps above.

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