Category: Internet
Last updated: Friday, 7 February 2025

There is no outage in my area but my internet service isn’t working, what should I do?

1. Power cycle your modem

  • Unplug the power cord from the back of the modem. All the lights on the modem should be OFF.

  • Wait 1 full minute before plugging the power cord back into the modem and wait for the power light, phone light and internet light to turn green.

  • Now try using your Wi-Fi connected devices to test if your internet service is working. Check your modem/router is set up correctly. 

2. Check your modem/router is set up correctly
  • Refer to our modem set up guides to see if your modem is set up correctly. The guides provide step-by-step instructions on how to configure and connect your modem if you have an eero 6+, Netcomm, Inseego, Google Nest or BYO device. 
 
If your internet service is still not working, please contact our Technical support for assistance.

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