Category: Internet
Last updated: Tuesday, 23 November 2021

Is there any down time when I switch from my current provider to More?

You may experience some down time when switching between your current provider and more.

Once your current service is disconnected and your service with more is activated, you will then need to set up your modem.

If you're setting up the Google Nest Wifi, this is quite a simple process that should take around 15 minutes. If you've chosen to BYO modem, you will need to configure your existing device with the help of our technical support team. This may take a little longer, depending on what device you're using.

Given that you may experience some internet down time during the service transfer, we recommend that you schedule more service activation for a low-usage day. You can do this when ordering your service on the More website.

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