Category: Internet
Last updated: Thursday, 6 February 2025

Is there a service cancellation fee?

All our residential plans are available with a no lock-in contract. There is no cancellation fee for residential customers, and you can cancel your contract at any time before the end of your current billing period. However, you will not receive a refund or credit for any unused days of the current billing period of your plan that fall after your cancellation date.

Business customers have the option of 24-month contract or no lock-in contract for nbn® and phone plans. Mobile plans for business customers are offered with no lock-in contracts. Cancellation fees apply if exiting a 24-month contract early. 

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