How does the nbn® Missed Connection Appointment Rebate work?

nbn® provide a Missed Appointment Rebate to us when the NBN Co technician does not attend the confirmed appointment for both connections and faults.

We pass this rebate onto our customers as a credit on their account. It will be reflected on the customer's account within 1-2 months after the missed appointment.

The amount of each Missions Connection Appointment Rebate will be as follows:

$50 for each First Missed Connection Appointment, and

$75 for each Subsequent Missed Connection Appointment

'Missed Connection Appointment' means an actual appointment that nbn® does not attend in accordance with the applicable service level.

'First Missed Connection Appointment' means a Missed Connection Appointment in respect of an End User Connection or a Professional Wiring Service, for which there has been no previous Missed Connection Appointment.

'Subsequent Missed Connection Appointment' means a Missed Connection Appointment in respect of an End User Connection or a Professional Wiring Service, for which there has been one or more Missed Connection Appointments.

The amount of any Missed Connection Appointment will be reduced by 50% if the NBN Co attends the premises on the day of the appointment and the customer (either prior to, or at the time of, NBN Co's attendance) agrees to reschedule for another time.