Category: Internet
Last updated: Thursday, 6 February 2025

How do I relocate my nbn® service to a new address?

Moving home? Relocating an nbn® service to a new address can now be processed from our customer portal.

TIP: Before you request to move your service, you can check the nbn® serviceability of your address so you know if the address is nbn® ready, and what is the approximate timeframe for connection.

You can check your address here.

If you know the nbn® availability of your address, you can proceed with the steps below:

  1. Login to the Self Care Portal
  2. Hover over the Internet tab and select Manage my nbn®
  3. Select 'Manage' against your nbn® service and then select the 'Relocate nbn®' button.
  4. Select the 'Search New Address' button and enter your new address
  5. Enter your 'Preferred State Date' and your 'Preferred Cancellation Date' and then 'Submit Order'

We'll take care of the rest! You'll receive regular emails with the progress of your new order. We'll also confirm when your old service is cancelled. If at any time you'd like to discuss your nbn® relocation with us please contact our team.

Internet FAQs

Whether you need information on plans, installation, troubleshooting, or upgrades, you'll find comprehensive answers here.

Find all the information you need to get your More nbn service up and running.

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