Category: Internet
Last updated: Friday, 7 February 2025

How do I prepare for a planned internet outage?

We will send you an email in advance notifying you that planned maintenance is taking place and may affect your internet service. 

Maintenance is typically undertaken during the night to minimise disruption but on some occasions this isn’t possible. These planned outages are scheduled by either NBN Co or our wholesale network provider and are out of our control. 

If you need to use the internet during your planned outage, we recommend: 
 
  • Hotspotting from your mobile device. Check out our FAQ on how to hotspot from your mobile.
  • Going to a public space e.g., library or café with free internet access.
  • If you are an eero user, using eero internet backup. Check out our FAQ on how to setup eero internet backup.

Internet FAQs

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