How do I get the fixed wireless speed upgrade?

To access the upgraded theoretical max attainable Fixed Wireless Plus plan speeds of up to 100/20 Mbps as an existing customer, you will need to power cycle your nbn® connection box.* Your nbn® connection box looks like this:

• Unplug the power cord from the back of the nbn® connection box. All the lights on the nbn® connection box should be OFF.
• Wait 1 full minute before plugging the power cord back into the nbn® connection box and wait for the power light, phone light and internet light to turn green.

After power cycling your nbn® connection box, we suggest you perform a speed test to see what upload/download speeds you are achieving. 

If your speeds aren’t what you expected or you require any assistance, please contact our Technical Support team on 1800 211 112. 

*100/20 is the theoretical maximum speed attainable. Speeds attainable on nbn® fixed wireless services will vary due to factors such as nbn® cell congestion, weather, geography, line of sight to the tower, local conditions, vegetation, building obstructions, signal interference, the type and installation of antennas and the position and quality of Wi-Fi hardware. Actual speeds will be significantly impacted by congestion, particularly during typical busy periods (7-11 pm).