Category: Internet
Last updated: Friday, 7 February 2025

How can I upgrade to higher speed Fixed Wireless plans if it's now available at my address?

New customers can access a highspeed fixed wireless nbn® plans by checking their address to confirm eligibility and completing the sign-up process. Existing customers can request a plan change through the Self-Care Portal.
 
To access the higher speed tiers, you may require updated nbn® technology to be installed at your address. If this is the case, we will trigger a request for an nbn® technician to attend your property. In the meantime, you can access the internet via our Fixed Wireless Plus plan while you wait for your technology update. Once the nbn® technician has installed the latest technology and confirmed your connection, we will proceed with your plan change. 
 

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