Category: Internet
Last updated: Monday, 15 May 2023

Can I put my nbn® service "on hold"?

If you are going overseas or do not require your nbn® service for a long period of time, it may be beneficial to put your nbn® Plan on hold.

We can assist with this. However, to prevent charges coming through from nbn® we would need to cancel your service, and then re-activate it when you are ready to start using your service again. This works in the same way as putting the service on hold and nbn® charges would cease to come through. We would not recommend doing this if the period of time is less than a month as your service will still be charged up to the end of the month that you wish to cancel it.

When we re-activate your service we would need to assist in re configuring your modem as you will receive a new username when the service is re-activated. This is a quick task and our dedicated technical support team can easily assist you with this.

To put your service on hold, please contact our customer service team.

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