Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
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Your provided information is important to us.
Your details will be confidential and will not be shared with anyone.
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We’re just checking your address
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$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Business Fast
Superfast
Ultrafast
Business Superfast
Business Ultrafast
Business Ultrafast Plus
nbn® speed tier*
100/40
250/25**
1000/50**
250/100**
500/200**
1000/400**
Typical busy speeds^
download (↓) & upload (↑)
100Mbps ↓
34Mbps ↑
250Mbps ↓
21Mbps ↑
700Mbps ↓
42Mbps ↑
245Mbps ↓
85Mbps ↑
Unavailable~
650Mbps ↓
340Mbps ↑
Great for
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
Up to 10 people or devices
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
10+ people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
10 + people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 25 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 35 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 50 people or devices
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside business peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** The Superfast and Ultrafast plans are only available on some HFC connection types. The Business Superfast, Business Ultrafast and Business Ultrafast Plus plans are only available on FTTP connection types. Please use our website address-checking tool to establish if this plan is available to you.
^ Typical busy speeds are measured between 8am-6pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
~ This is a new plan. We therefore do not currently have enough data to provide average sampled evening download and upload speeds. When this data is available, we will update our website and CIS to include this information.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
Sorry!
We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
HOLD ON!
To access the Fixed Wireless Fast or Fixed Wireless Superfast nbn® plan, you need the latest Fixed Wireless equipment at your property. According to NBN Co’s records, you currently have older Fixed Wireless equipment. If you proceed with this order, we'll schedule an appointment for an nbn® technician to come and upgrade your equipment – this can take between 1-3 weeks. Access to your property will be needed for this appointment. Please click 'Continue' if you wish to proceed.
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
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SORRY!
Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
How do I know if I'm eligible for the new high-speed tiers?
Most Fixed Wireless customers will be able to access to faster nbn® if they sign up or upgrade to a highspeed Fixed Wireless plan and have any necessary equipment installation or upgrades completed. If you're currently on a Fixed Wireless plan and would like to upgrade to a high-speed Fixed Wireless plan and we haven't contacted you, please contact our friendly Customer Service team or log in and speak with us through the Self-Care Portal.
How can I upgrade to higher speed Fixed Wireless plans if it's now available at my address?
New customers can access a highspeed fixed wireless nbn® plans by checking their address to confirm eligibility and completing the sign-up process. Existing customers can request a plan change through the Self-Care Portal.
To access the higher speed tiers, you may require updated nbn® technology to be installed at your address. If this is the case, we will trigger a request for an nbn® technician to attend your property. In the meantime, you can access the internet via our Fixed Wireless Plus plan while you wait for your technology update. Once the nbn® technician has installed the latest technology and confirmed your connection, we will proceed with your plan change.
How long will the upgrade process take?
If you have the most up-to-date technology, you should be up and running as soon as we confirm your order. If you require a new NTD, it may take 1-3 weeks for an nbn® technician to attend your property, depending on availability within the area.
The appointment time doesn’t suit me. How should I change it?
Please contact our super-friendly Customer Service team to organise another appointment time.
What nbn equipment is required?
If you are accessing the nbn® network for the first time, nbn® will provide you with an outdoor unit (antenna) and an indoor nbn® connection box and cable. You'll also require an nbn® compatible router
To access faster nbn® connection speeds, you'll need the latest nbn® connection box, which can be obtained via an appointment with NBN Co.
How do I know if I need to upgrade the nbn® equipment installed at my address?
You can perform a service qualification (SQ) check to determine whether the nbn® equipment installed at your address is suitable for high speed Fixed Wireless plans or whether an equipment upgrade is required.
When will the new high-speed tiers be available at my location?
We are launching the new high-speed tiers from 19 August 2024. If your address is not currently eligible for high-speed Fixed Wireless nbn®, more upgrades to the Fixed Wireless network are set to roll out in the coming months as part of NBN Co's Fixed Wireless uplift project.
What speeds can I achieve?
Our Fixed Wireless Home Fast plan has a theoretical maximum attainable speed of 200-250/8-20 mbps, while our Fixed Wireless Superfast plan has a theoretical maximum attainable speed of 400/10-40 mbps.
Speeds attainable on nbn® fixed wireless services will vary due to factors such as nbn® cell congestion, weather, geography, line of sight to the tower, local conditions, vegetation, building obstructions, signal interference, the type and installation of antennas and the position and quality of Wi-Fi hardware. Actual speeds will be significantly impacted by congestion, particularly during typical busy periods (7-11pm).
An NTD Gen 1 and Gen 2 can only access the Fixed Wireless Value Plus Plan. Customers will need to request an upgrade of nbn® equipment to access the new high-speed tiers.
NTD Gen 3 can access our Fixed Wireless Home Fast plan.
NTD Gen 4 can access both the Fixed Wireless Home Fast plan and the Fixed Wireless Superfast plan.
I'm having issues with my connection. What should I do?
We'd like to get you back up and running as soon as possible. Please contact Customer Support or log in to your Self Care Portal.
Do I need to re-configure my modem/router?
If you find that after 24 hours, your service speed has not changed, you can power cycle your modem to initiate the new speed. To power cycle your modem:
1.Unplug the power cord from the back of the modem. To ensure you’ve unplugged the correct cord, check that all the lights on the modem are OFF.
2.Wait one full minute before plugging the power cord back into the modem and wait for the power light and internet light to turn green.
3.Enjoy faster, more reliable internet with Tangerine.
If you are experiencing any issues connecting your modem refer to our easy modem setup guides.
