Category: Internet
Last updated: Monday, 10 February 2025

About Fixed Wireless nbn® technology type

What happens if my tower or cell is congested?

Cell congestion on the nbn® tower affects everyone connected to that cell in the area, regardless of which internet service provider is supplying the service. More will endeavour to provide you with all available information on capacity upgrades and maintenance times as we receive them from NBN Co. Note that NBN Co is conducting a major upgrade of fixed wireless services across Australia.

My internet speeds are patchy, but my tower isn’t flagged as congested. What can I do?

We recommend contacting our tech support team for troubleshooting to rule out other possible speed problems – for example, Wi-Fi interference from other electrical sources, or a faulty modem/router. 

Where can I go to find out more on fixed wireless speed concerns?

You can read more information and what to do about fixed wireless speeds directly from the ACCC by following this link.

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