Category: Phone
Last updated: Tuesday, 14 May 2024

Why do planned internet outages occur?

Planned internet outages occur due to NBN Co or our wholesale network provider conducting maintenance or making upgrades to improve the internet network and services. Most planned internet maintenance is conducted during the night and early hours of the morning to minimise disruption, but this can’t always be done. These planned outages are unfortunately out of our control.

We will send you an email in advanced when their will be a planned outage in your area that may affect your internet service. If you need to use internet during the time of a planned outage, check out our FAQ for solutions. 

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