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Multi-factor authentication is coming
14 June 2022
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Each residential nbn™ plan sits on one of the seven main nbn™ speed tiers, which have different maximum download and upload speeds measured in Megabits per second (Mbps). But what do these speed tiers actually mean, and what impact can it have on the quality of the Wifi connection in your home? Let us break it down for you.
FIRST THINGS FIRST - HOW DOES THE NBN REACH MY HOME?
There are a number of different ways that the nbn™ can reach your home, and this can impact the type of internet connection you receive.
The different types of NBN delivery include:
WHAT IS AN NBN SPEED TIER?
The nbn™ offer a range of speed tiers on the network that you can choose from, the most common being NBN12, NBN25, NBN50 and NBN100. The speeds refer to the maximum download and upload speeds available on your internet plan.
Each speed tier attracts a different wholesale cost from the nbn™, and therefore a different price charged to the customer by their service operator.
The seven different nbn™ speed tiers are:It is important to remember that these speed tiers are the theoretical maximum speed that is possible on the ordered nbn™ service, and these are not always achieved, particularly during peak times of internet usage. Peak times are generally between 6pm and 10pm when more people are likely to be using the internet. These are often referred to as Typical Evening Speeds.
UNDERSTANDING TYPICAL EVENING SPEEDS
The following list is how the Australian Competition & Consumer Commission (ACCC) currently define Typical Evening Speed tiers:Find out more about Typical evening Speeds in the ACCC Broadband Speed Claims - Industry Guidance document.
WHAT NBN SPEEDS DO MORE HAVE ON OFFER?
At More, we currently offer the following speeds on our unlimited data plans - although please note that the XXXL Speed Boost plan is only available at selected addresses.
We've recently increased our bandwidth and have reported higher Typical Evening Speeds, which we are always trying to improve upon to provide our customers with the best Wifi experience possible.
OTHER FACTORS THAT CAN INFLUENCE YOUR INTERNET SPEED
Depending on the delivery method of the nbn™, other factors may influence what internet speeds you get in your home. This is particularly important to note on FTTN/B connections. If a property has old or poor-quality copper running to it, the achieved internet speed will be negatively affected. If the property has a long length of cable from the node to the property this will also negatively influence the maximum speeds available.
OTHER REASONS FOR SLOW WIFI SPEED CAN INCLUDE:
CHANGING YOUR SPEED TIER FOR A FASTER CONNECTION
More gives their customers the ability to change their speed tier at any time, as long as the speed increase is supported by their nbn™ delivery method. This is a quick and easy process that happens remotely with no need for a technician to visit your home - you can login to the Self Care Portal and make the request under 'Change NBN plan' and our team will take care of the rest. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level.
LEARN ABOUT NBN PLANS FROM THE MORE TEAM
For more information on nbn™ speeds, check out the Critical Information Summary documents for each More plan.
14 June 2022
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