Category: Internet
Last updated: Monday, 7 October 2024

How to create a support case via the Self-Care Portal

Creating a support case via your Self-Care Portal is simple! Just follow these steps:

1. Dashboard Access: Once in your Self-Care Portal Dashboard, click the [Support] tab and then [Create New Case].

2. Select Category: Choose your ‘Case Category’ from the dropdown options.

3. Select Type: Pick the ‘Case Type’ that best matches your issue.

4. Provide Details: Fill in all mandatory fields marked with an *, attach relevant images, and provide a detailed description of your case.

5. Save: Press Save.

Your case will be forwarded to the relevant department. You can view a copy of your case, including any updates, in the ‘Open Cases’ tab found under the ‘Support’ dropdown on your main portal dashboard.

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