Moving Your More nbn® service

Moving House?

At More we aim to make your move as seamless as possible by taking care of the heavy lifting when it comes to getting you connected with fast, reliable internet. Whether you're an existing customer relocating your service or a new customer looking to make the switch to More, we're here to help.

So, let us take the stress out of your move by helping you get connected with the internet you need!

Moving your internet is easy

Take your existing nbn® service with you or get connected to a new one with More.

Are you an existing customer?

Relocate your More service to your new home.

Stay Connected

Get ready to relocate your internet service.

Follow these easy steps to get your new home connected to fast, reliable internet:

  1. Login to the More Self Care Portal.
  2. Hover over the Internet tab and select Manage my nbn®.
  3. Select Manage against your nbn® service and then select the Relocate nbn® button.
  4. Select the Search New Address button and enter your new address.
  5. Enter your Preferred State Date and your Preferred Cancellation Date and then click Submit Order.

Are you a CommBank customer?

Congratulations, you've unlocked an exclusive CommBank offer.

Congratulations! You've unlocked an exclusive CommBank offer.

Please have your CommBank credit or debit card available to complete your order. You may be eligible for a better offer.
Make sure to visit the CommBank Yello Hub inside the CommBank app to check if you are eligible for a personalised coupon code.

CommBank and More are working together to provide CommBank customers with exclusive benefits on nbn® and mobile services.

Check your address

Enter your address to check the available plans in your area.

Enter your address manually

Enter your personal details to proceed.

Choose your nbn® plan

We’ve bottled up fast, reliable home internet in all different sizes, to suit your scrolling and streaming needs. Check them out. What speed do you need?

Add a modem?

Add a pre-configured modem to your order, for an easy-breezy set-up.

Say hello to seamless connectivity with the eero 6+ Wi-Fi router!

Eero devices come with a eero secure subscription at no additional cost1, giving you a better internet experience.

The latest NetComm Wi-Fi 6 devices

Get the internet job done with no fuss. Our go-to all rounder for reliable internet performance and technology.

Add a SIM-Only mobile plan?

Month-to-month SIM only plans, where you BYO phone and can keep your current number.

All SIM plans include unlimited standard calls & SMS within Australia1

More uses the Telstra Wholesale Mobile Network.

All SIM plans include unlimited standard calls & SMS within Australia1

More uses the Telstra Wholesale Mobile Network.

All SIM plans include unlimited standard calls & SMS within Australia1

More uses the Telstra Wholesale Mobile Network.

  • 1All More plans are subject to the More Telecom Fair Use Policy available on our policies.

  • 2More uses the Telstra Wholesale Mobile Network, click here to learn more. The mobile products of More provide a mobile coverage footprint of 98.8% of the Australian population, covering more than 1.6 million square kilometres. Download speeds are capped at 100Mbps on the 12GB, 150Mbps 25GB, 32GB, 50GB & 80GB plans. Download speeds are capped at 250Mbps on the 150GB plan. This is the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, location conditions, concurrent users, hardware and software configuration and download/upload destination.

    5G network access requires a compatible mobile phone and is only available in selected areas.

  • 3Top 15 countries includes: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK & USA. More Telecom mobile customers can make calls to additional countries by purchasing international calling add-on packs.

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Could your internet be doing More?

Imagine internet brimming with possibility.

Beyond who, what and how much you can scroll, game, binge, swipe, and message as you wander the magical land of the internet with unlimited data at your fingertips... we’re serving flexibility, friendly service, 24/7 support and unreal savings.

Still need help?

We'll take care of the rest for you!

If at any time you'd like to discuss your nbn® relocation with us, please contact our team.

General Support

Speak to our friendly team.

13 66 73

Sales & Support

8:30am - 6pm (Weekdays) AET

+61391230940 (Overseas) +61480096696 (WhatsApp)

Technical Support

24 hours, 7 days a week

+61391230940 (Overseas) +61480096696 (WhatsApp)

Got questions? We've got answers!

Frequently Asked Questions

Everything you need to know about our plans.

Once your new address is NBN ready and your service has been activated at your new address, you can plug in your modem to enjoy faster, more reliable internet with More. 
Modem reconfiguration may be required if you have a BYO device. It’s important that you have read BYO device requirements to ensure your device is compatible with the service available at your new address.

Changing to More is easy and there is no setup fee however, you will need to make sure you're out of contract with your current provider to avoid possible cancellation fees.
If your new address is not nbn® ready then a New Development fee of $300 may apply. If this fee applies, we’ll let you know during the sign-up process.

More does not charge a relocation fee. However, if your new address is not nbn® ready, a New Development fee of $300 may apply. If this fee applies, we’ll let you know during sign up.

Service relocation times can vary depending on your new property’s nbn® readiness and the type of nbn connection. If your new property has been connected to nbn previously we should be able to get you connected in 1-3 business days.

If your property has not been connected to nbn™ before then an nbn technician may have to come to your property to activate your new service. We always request the next available appointment however, depending on the workload of the nbn technicians in your area and your home’s nbn readiness this can take up to 1 to 3 weeks from the time of ordering. 

If your new address isn’t nbn® ready, then you may need a technician to visit your home to get you connected to the nbn® network. In this case, you or an authorised person over the age of 18, will need to be present during the installation to give the technician external and/or internal access to your premises.

For information on how to set up your More supplied modem or BYO modem refer to our step-by-step guides on our website or contact our technical support team.  
Please note, if you choose to BYO modem you are expected to know how to configure your own device. Due to the vast range of devices available in market, our team can't support every make and model. It’s for this reason that we recommend purchasing a pre-configured NBN modem from us on our website or by calling our Sales team. 
More technical support 
13 66 73 
Overseas: +61390219630 
WhatsApp: +61480096696 

Sales & Customer Service 
8:30am – 6pm (Weekdays) AET 
Overseas: +61391230940 
WhatsApp: +61480096696 

If you have a modem supplied by a different service provider, it is important that this device meets the BYO modem requirements. If your modem is not compatible with your new connection this will result in delays getting your NBN service activated.
If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. Configuration will be needed to operate your existing modem. Find out how to connect your BYO modem here.
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