Category: Internet
Last updated: Monday, 14 October 2024

I am in financial hardship but I need my connection, what should I do?

At More we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. If you are experiencing financial hardship, we may be able to offer you a payment assistance arrangement to help you keep your telecommunications services connected and pay off any overdue account balance.

Our Payment Assistance policy and application form can be found on our financial hardship page. We offer help based on your individual circumstances and on a case-by-case basis. There is no charge to apply for or access an arrangement for financial hardship assistance.

You can contact our team who are authorised to assist with financial hardship matters on 1800 318 295 (Monday to Friday 8:30 am - 7:00 pm AET excluding public holidays) or via email at financialhardship@more.com.au (inbox monitored Monday to Friday 8:30 am - 7:00 pm AET excluding public holidays).

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