Category: Internet
Last updated: Tuesday, 18 February 2025

3 things you can do to stay connected during an unplanned internet outage?

During an unplanned internet outage there are 3 things you can do to stay connected to the internet. 
  • Hotspotting from your mobile device – During an internet outage your mobile internet connection should be unaffected allowing you to use your mobile’s hotspot feature as an internet backup. You can share your mobile data plan with other devices e.g., laptop by following the steps in our FAQ.

  • Visit a public space that offers free Wi-Fi – Public spaces such as cafes and libraries often provide free Wi-Fi to the public which you can utilise (if open) and a good option if you don’t have enough mobile data.

  • Use eero internet backup – If you have already set up eero Secure’s internet backup feature, your eero network will automatically switch to the backup source and broadcast Wi-Fi throughout your home so your connected devices stay online. Note: If you didn’t set up eero internet backup already then you won’t be able to during the outage.  
We will notify you via SMS when internet services in affected areas have been restored. 

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