Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
Thank you
Your provided information is important to us.
Your details will be confidential and will not be shared with anyone.
Hold tight!
We’re processing your request
Hold tight!
We’re just checking your address
Hold tight!
we're processing your request
$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Value nbn®
Value Plus nbn®
Fast nbn®
Fast Plus nbn®
Superfast nbn®
Ultrafast nbn®
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^
download (↓) & upload (↑)
25Mbps ↓
8.5Mbps ↑
50Mbps ↓
17Mbps ↑
100Mbps ↓
17Mbps ↑
100Mbps ↓
34Mbps ↑
250Mbps ↓
21Mbps ↑
700Mbps ↓
42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
Sorry!
We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
HOLD ON!
To access the Fixed Wireless Fast or Fixed Wireless Superfast nbn® plan, you need the latest Fixed Wireless equipment at your property. According to NBN Co’s records, you currently have older Fixed Wireless equipment. If you proceed with this order, we'll schedule an appointment for an nbn® technician to come and upgrade your equipment – this can take between 1-3 weeks. Access to your property will be needed for this appointment. Please click 'Continue' if you wish to proceed.
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Please confirm that you are a CommBank staff member and have access to your CommBank staff email address to complete your order.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
Oops!
SORRY!
Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
As a CBA staff member, save 45% off a Fast Plus plan for the first 12 months, 30% off for the second 12 months then 10% off ongoing.^
You can choose a different plan and receive staff discounts, see our T&Cs below for further details.
Enjoy no lock-in contracts.
Great prices on the latest hardware including the eero 6+ router
CommBank staff member?
^CBA Staff, sign up with a CBA group email address and your CommBank credit or debit card to access this offer. Continue to pay using an eligible CommBank online payment method. T&Cs apply
BYO device must be compatible with nbn® connection type
You are responsible for configuring your BYO device
We may provide limited 'best effort' support to assist with this but cannot provide any guarantees that your BYO device will be compatible with your nbn® connection
Top 15 countries includes: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK & USA. More Telecom mobile customers can make calls to additional countries by purchasing international calling add-on packs.
~ All More plans are subject to the More Telecom Fair Use Policy available on our policies .
More uses the Telstra Wholesale Mobile Network, click here to learn more.
The mobile products of More provide a mobile coverage footprint of 98.8% of the Australian population, covering more than 1.6 million square kilometres.
Download speeds are capped at 100Mbps on the 12GB, 150Mbps 25GB, 32GB, 50GB & 80GB plans. Download speeds are capped at 250Mbps on the 150GB plan. This is the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, location conditions, concurrent users, hardware and software configuration and download/upload destination.
faqs
When you sign up for a More nbn® plan, you will enter your address to see what sort of nbnconnection is available for your home. This will depend on the nbn delivery method in your area and may impact what nbn speed plans are available to you.
Typical nbn delivery types include Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/B), Fixed Wireless, Hybrid Fibre Coaxial (HFC) and Fibre to the Curb (FTTC).
More’s 4G mobile plans use parts of the Telstra Mobile Network that cover more than 98.8% of the population with 3G and 97.9% of the population with 4G.
More’s 5G mobile plans use parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass
The network capability of More’s mobile solution has access to download speeds of 10Mbps up to a speed cap of 250Mbps on 5G across 75% of the population. 5G upload speeds will typically be 1 to 40Mbps. On 4G (while on a 5G plan), typical download speeds are 5 to 180Mbps and upload speeds are 1 to 40Mbps, in 4G coverage areas. On 3G, typical download speeds are 1.1 to 20Mbps and typical upload speeds are 300kbps to 3Mbps.
Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
Depending on how nbn® is delivered to your property and your property's nbn readiness this will vary from just 1 day to around 3 weeks. You can check your address on the More website for an indicative timeframe.
If your property has been connected to nbn previously you should be connected in 1-3 days. You should expect around 1 hour of downtime as you switch nbn providers. If your property has not been connected to nbn in the past, you will likely need an nbn technician to come and activate your service. General time frames for a nbn activation appointment is usually between 1 - 3 weeks.
CommBank’s partnership with More gives customers great access to More services, but all service and payment enquires are still managed directly by More. For any enquiries, customer support or issues, customers should contact More directly.
More offers technical support between 7am and midnight, Monday to Friday and 8am - 8pm on weekends and public holidays (AEST). The main contact number is 1800 733368.
We can certainly tailor-make a package to suit your household needs.
To get started, get in touch with our friendly sales team via 1800 733 368. Our team will be ready to take your call from 8:30am – 6pm (weekdays) AET
If you can't find your question in this list, please visit our Help & FAQs page for the full suite of answers from the More team.
more reasons
7 Days Technical Support
We're here for you, weekends included
Free to change plans
Feel free to change between plans
BYO Modem
Use your own, no problem
Exclusive CommBank Offer
Discounted nbn® for staff
more simple
Easily sign-up online, and we’ll switch you over and send regular updates on the progress
start here
We'll give you the best nbn® you can get, and more...
CommBank staff member? 
