Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
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Your provided information is important for us.
Your details will be confidential and will not be shared with anyone.
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$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
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NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Fast nbn®
Fast Plus nbn®
Superfast nbn®
Superfast Plus nbn®
Ultrafast nbn®
Ultrafast Plus nbn®
nbn® speed tier*
100/20
100/40
250/25**
250/100**
500/200**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
245Mbps ↓ 85Mbps ↑
Unavailable~
650Mbps ↓ 340Mbps ↑
Great for
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
5-9 people or devices
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
Up to 10 people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 20 people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 25 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 35 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 50 people or devices
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside business peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** The Superfast plan is only available on FTTP and some HFC connection types. The Superfast Plus, Ultrafast and Ultrafast Plus plans are only available on FTTP. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 8am-6pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
~ We don't have enough data to provide average sampled evening download and upload speeds. We will update our documentation to include this information once available.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
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We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
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This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
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Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
We take your online safety and the protection of your data and privacy very seriously. We implement a range of security measures to help protect our customers from fraud and other types of harmful behaviour and online threats.
This work will never stop and we will continue to remain vigilant. There are also various actions you can take to help protect your personal information, secure your devices that are connected to the internet, and safeguard your children from inappropriate online content.
how we protect you
we don’t store credit or debit card details
We don’t store any credit or debit card details of our customers. Instead, we use a PCI DSS-compliant payment gateway to process online transactions and help keep your card data safe and secure.
we verify your identity
When you contact our team, they will take you through our account verification process. This is so they can validate your identity and ensure that you (the caller) have sufficient authority to access the account. To help prevent fraud and identity theft, we also perform identity verification on all customers signing up for a mobile service, in line with legislative requirements (you can read more about that here). To verify our mobile customers, we employ a government-approved-identity-checking-service - just another measure we take to prevent ID theft.
we ensure our team are trained to recognise scams
When you reach out to our support team, you will chat with someone who participates in regular training on cyber security awareness and how to identify and report cyber scams.
we’re here to help
If you are experiencing or have experienced cyberbullying or cyber abuse, or have seen any offensive or illegal content online, we recommend you report it to the Office of the eSafety Commissioner or submit a complaint directly to the website or app operator responsible for the content or communications. Check out the Additional Resources section below for links to the eSafety Commissioner's content reporting form, information about content filtering products and more.
more ways to protect you and your family online
set up multi-factor authentication (MFA)
MFA will provide you with an extra layer of protection as it involves using two or more authentication factors to verify your identity. While it may be easy for a criminal to steal one form of information (like a password), it's harder for them to steal two.
be sceptical of random emails and text messages
Don't engage with any SMS, email, direct message, or phone call from someone you don't know, especially if they ask you to click on a random or suspicious link, provide personal information and/or download any files. It's best to err on the side of caution and be sceptical.
regularly change your password
We understand this one is annoying, but the fact is, automated attacks rely on people using the same password for many accounts and therefore if you do not change your passwords regularly (and make it one hard to crack), you could be at risk. If you find it hard to keep track of passwords (who doesn't these days?), you might want to consider using a password manager.
avoid using open Wi-Fi connections
While accessing free Wi-Fi may seem attractive, there’s a real risk that cybercriminals may be lurking. Do not take the risk, always access Wi-Fi via a trusted network, a mobile hotspot, or a virtual private network, commonly known as a VPN. A VPN is software that encrypts all connections, which means that a cybercriminal won’t know which websites you're visiting and the credentials you're using.
safe online habits for kids
Anyone can access and create content online, and inappropriate content can be accessed by children just as easily as content that is useful. Supervising children when online is the best way to make sure they’re safe. For information and resources about additional safeguards you can put in place to help keep your children safe online, go to the eSafety Commission website, Kids Helpline or the Australian Cyber Security Centre.
set up content filters
Content filters help to prevent children and other vulnerable people from seeing certain categories of inappropriate content when connected to the internet. Your computer or phone may have built-in parental controls or filters, otherwise they’re available as third-party software. The Communications Alliance Family Friendly Filter Program provides a list of filter products that have been tested and accredited, together with recommendations as to the age groups that each filter product is suitable for. If you’ve purchased an eero 6+ router from More, you’ll have access to eero’s content filters.
eSafety is Australia’s independent regulator for online safety. The eSafety website provides a wide variety of educational resources and reporting tools to help you learn about eSafety and how to protect yourself online. The eSafety website also has a reporting tool which enables you to directly submit information about harmful or illegal online content, cyberbullying and cyber abuse.
We take your online safety and the protection of your data and privacy very seriously. We implement a range of security measures to help protect our customers from fraud and other types of harmful behaviour and online threats. 
