Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
Thank you
Your provided information is important to us.
Your details will be confidential and will not be shared with anyone.
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We’re processing your request
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We’re just checking your address
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we're processing your request
$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Business Fast
Superfast
Ultrafast
Business Superfast
Business Ultrafast
Business Ultrafast Plus
nbn® speed tier*
100/40
250/25**
1000/50**
250/100**
500/200**
1000/400**
Typical busy speeds^
download (↓) & upload (↑)
100Mbps ↓
34Mbps ↑
250Mbps ↓
21Mbps ↑
700Mbps ↓
42Mbps ↑
245Mbps ↓
85Mbps ↑
Unavailable~
650Mbps ↓
340Mbps ↑
Great for
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
Up to 10 people or devices
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
10+ people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
10 + people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 25 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 35 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 50 people or devices
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside business peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** The Superfast and Ultrafast plans are only available on some HFC connection types. The Business Superfast, Business Ultrafast and Business Ultrafast Plus plans are only available on FTTP connection types. Please use our website address-checking tool to establish if this plan is available to you.
^ Typical busy speeds are measured between 8am-6pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
~ This is a new plan. We therefore do not currently have enough data to provide average sampled evening download and upload speeds. When this data is available, we will update our website and CIS to include this information.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
Sorry!
We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
HOLD ON!
To access the Fixed Wireless Fast or Fixed Wireless Superfast nbn® plan, you need the latest Fixed Wireless equipment at your property. According to NBN Co’s records, you currently have older Fixed Wireless equipment. If you proceed with this order, we'll schedule an appointment for an nbn® technician to come and upgrade your equipment – this can take between 1-3 weeks. Access to your property will be needed for this appointment. Please click 'Continue' if you wish to proceed.
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
Oops!
SORRY!
Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
Following the sale of Cassini, from 2 December, the service(s) under your Cassini account will be transferred to More Telecom and we will be your new service provider for all your existing Cassini telecommunications services.
What this means for you
Although it might seem like a big change, rest assured that the More team is here and ready to support you through the transition.
If you have a mobile service, you’ll need to migrate to a new SIM card and plan. More will handle this migration for you. We’ll send you another email shortly with information on the upcoming migration of your mobile service.
What else is changing on and from 2 December 2024:
New payment details On your first invoice on or after the 2 December, you’ll notice there are new billing details to pay your invoice. You’ll need to ensure you delete any saved billing details you have from Cassini and use the new billing details for More. Note:if you have a bank account direct debit set up with Cassini, these details will be transferred to More and you do not need to do anything. If you don’t want your existing bank account direct debit to be transferred to us, you can contact our customer support team on 1800 733 368. You can also make changes to your direct debit arrangements via the More Self Care Portal.
More payment options for you You’ll also have access to new payment options – Australia Post (Post Billpay) and Electronic Funds Transfer (EFT), and PayPal. Details for these payment options will be included on your next invoice on or after 2 December.
Access to the Self Care Portal By 2 December, you’ll get access to our Self Care Portal, allowing you to easily manage your services. To login to the Self Care Portal, you will need to enter your email and mobile number and enter a one-time pin we will send to double check it’s really you.
What's not changing.
Everything else stays the same - your service, plan, and monthly fees will remain unchanged.
However, if you’re on a month-to-month contract and don’t want your service to be transferred to More, you can cancel your service before 2 December 2024. You won’t receive a refund or credit for any unused days of the current billing period of your plan that fall after your cancellation date, so we recommend cancelling at the end of your billing period to make the most out of your plan.
Financial hardship
If you are experiencing financial hardship, More may be able to offer you a payment assistance arrangement to help you manage your upcoming bills or pay off any outstanding overdue account balance.
The More Payment Assistance policy can be found on their financial hardship webpage. There is no charge to apply for or access an arrangement for financial hardship assistance.
To apply for financial hardship assistance:
until 1 December 2024, please contact us on 1300 301 494; or
from 2 December 2024, please contact More directly on 1800 733 368 or fill out the application form available on their financial hardship webpage.
If you enter a financial hardship arrangement before 2 December 2024, your financial hardship arrangement will also be transferred to More on this date. Any agreed financial hardship arrangements will remain unchanged, and you can continue to make payments as per your agreed arrangement.
Who is more?
More is one of Australia’s fastest growing telcos, founded in 2013 by NBN veteran brothers Andrew
and Richard Branson (not related to Sir Richard Branson 😊).
The Commonwealth Bank acquired a
25% shareholding in More in mid-2021. Our mobile plans are provided using parts of Telstra’s 5G,
4G and 3G mobile network (depending on the plan), and our nbn® plans are provided using Vocus and
NBN Co infrastructure.
We are also a proud supporter of Small Change Big Change and have a
carbon neutral workforce through our partnership with Greenfleet. To find out more, click here.
Questions
If you have any questions or concerns about this change, please don’t hesitate to reach out to our
team. You can contact us via the following channels:
Call Us On 1800 733 368
Sales & Customer Service
8:30am – 6pm (Weekdays) AET Overseas: +61391230940 WhatsApp: +61480096696
Technical Support
7am – Midnight (Weekdays) AET 8am – 8pm (Weekends) AET Overseas: +61391230940 WhatsApp: +61480096696
Self Care Portal
To access the More Self Care Portal, simply click the link in the email IF Telecom sent you regarding the change, to generate your new Password and login.
Help & FAQs
Search the help centre to find the answers to your questions about More's products and services.
