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Cassini Customers, Welcome To More

Following the sale of Cassini, from 2 December, the service(s) under your Cassini account will be transferred to More Telecom and we will be your new service provider for all your existing Cassini telecommunications services.

What this means for you

Although it might seem like a big change, rest assured that the More team is here and ready to support you through the transition.

If you have a mobile service, you’ll need to migrate to a new SIM card and plan. More will handle this migration for you. We’ll send you another email shortly with information on the upcoming migration of your mobile service.

What else is changing on and from 2 December 2024:

  • New payment details
    On your first invoice on or after the 2 December, you’ll notice there are new billing details to pay your invoice. You’ll need to ensure you delete any saved billing details you have from Cassini and use the new billing details for More.
    Note: if you have a bank account direct debit set up with Cassini, these details will be transferred to More and you do not need to do anything. If you don’t want your existing bank account direct debit to be transferred to us, you can contact our customer support team on 1800 733 368. You can also make changes to your direct debit arrangements via the More Self Care Portal.
  • More payment options for you
    You’ll also have access to new payment options – Australia Post (Post Billpay) and Electronic Funds Transfer (EFT), and PayPal. Details for these payment options will be included on your next invoice on or after 2 December.

  • Access to the Self Care Portal
    By 2 December, you’ll get access to our Self Care Portal, allowing you to easily manage your services. To login to the Self Care Portal, you will need to enter your email and mobile number and enter a one-time pin we will send to double check it’s really you.

What's not changing.

Everything else stays the same - your service, plan, and monthly fees will remain unchanged.

However, if you’re on a month-to-month contract and don’t want your service to be transferred to More, you can cancel your service before 2 December 2024. You won’t receive a refund or credit for any unused days of the current billing period of your plan that fall after your cancellation date, so we recommend cancelling at the end of your billing period to make the most out of your plan.

Financial hardship

If you are experiencing financial hardship, More may be able to offer you a payment assistance arrangement to help you manage your upcoming bills or pay off any outstanding overdue account balance.

The More Payment Assistance policy can be found on their financial hardship webpage. There is no charge to apply for or access an arrangement for financial hardship assistance.

To apply for financial hardship assistance:

  • until 1 December 2024, please contact us on 1300 301 494; or
  • from 2 December 2024, please contact More directly on 1800 733 368 or fill out the application form available on their financial hardship webpage.

If you enter a financial hardship arrangement before 2 December 2024, your financial hardship arrangement will also be transferred to More on this date. Any agreed financial hardship arrangements will remain unchanged, and you can continue to make payments as per your agreed arrangement.


Who is more?

More is one of Australia’s fastest growing telcos, founded in 2013 by NBN veteran brothers Andrew and Richard Branson (not related to Sir Richard Branson 😊).

The Commonwealth Bank acquired a 25% shareholding in More in mid-2021. Our mobile plans are provided using parts of Telstra’s 5G, 4G and 3G mobile network (depending on the plan), and our nbn® plans are provided using Vocus and NBN Co infrastructure.

We are also a proud supporter of Small Change Big Change and have a carbon neutral workforce through our partnership with Greenfleet. To find out more, click here.

Questions

If you have any questions or concerns about this change, please don’t hesitate to reach out to our team. You can contact us via the following channels:

 

Call Us On 1800 733 368

Sales & Customer Service

8:30am – 6pm (Weekdays) AET
Overseas: +61391230940
WhatsApp: +61480096696

Technical Support

7am – Midnight (Weekdays) AET
8am – 8pm (Weekends) AET
Overseas: +61391230940
WhatsApp: +61480096696

Self Care Portal

To access the More Self Care Portal,
simply click the link in the email IF Telecom
sent you regarding the change, to generate
your new Password and login.

Help & FAQs

Search the help centre to find the
answers to your questions about More's 
products and services.

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