As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Value nbn®
Value Plus nbn®
Fast nbn®
Fast Plus nbn®
Superfast nbn®
Ultrafast nbn®
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
95Mbps ↓ 17Mbps ↑
95Mbps ↓ 34Mbps ↑
200Mbps ↓ 21Mbps ↑
350Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Online gaming
Video streaming
Working from home
3-4 person households
Multiple concurrent users
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
Sorry!
We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
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Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
Our customers are at the heart of everything we do, so if you
need a helping hand, we’re here to support you!
Through our support policies and resources, we are well equipped
to help our customers in need find a sustainable solution
towards maintaining telecommunications access.
Our Customer Support
Financial Hardship Policy
Financial hardship can happen to any of us and often when we least expect it. More are committed to helping our customers facing financial hardship maintain telecommunications access. We will work with you to help you respond to financial difficulty, whether temporary or long-term.
Any help we can give will depend on your individual circumstances, and we provide help on a case-by-case basis, so we encourage you to contact us to work together to find a sustainable solution.
If you need a payment extension you can submit a request to Customer Service in the Self Care Portal.
For information on eligibility please see our Financial Hardship policy here.
At More, we recognise that living in Australia's climate can bring many challenges - including fires, flooding and other natural disasters.
We know firsthand the devastating impact of such events with many of More’s team members based in regional parts of Australia including Bendigo, Mudgee and Ulladulla, which are more prone to natural disasters.
It is for this reason we understand that our customers impacted by natural disasters will often need that extra bit of support. At our discretion, we can offer flexible temporary support options by individual arrangement with affected customers.
What support is needed will vary depending on the impacts from the disaster event, as well as each customer's individual needs, so we encourage you to get in touch with our friendly customer support team to talk about how we can best assist you during this time.
If you have a disability or English isn’t your first language, the Australian Government provides services to assist in understanding and communicating with us.
The National Relay Service contact number is 133 677.
Appointment of Advocate or Authorised Representative
You can appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your More account.
This can be done by logging into the Self Care Portal selecting 'Account' and then 'Authorised Contact' from the dropdown menu. Click on the 'Add Contact' button, fill out the form with your Authorised Contact's details and click the 'Save' button.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request to better suit your needs. For example, larger print, braille, or alternative electronic format.
Please contact our Customer Service team to request this on 1800 211 112 or by submitting a Customer Service Enquiry Case in the Self Care Portal.
