Category: Internet
Last updated: Friday, 7 February 2025

What should I do if my internet service is still down after the outage has been resolved?

If your internet service is still not working after you have been notified that the outage has been resolved, we ask that you first power cycle. 

How to power cycle your modem: 
  1. Unplug the power cord from the back of the modem. All the lights on the modem should be OFF.

  2. Wait 1 full minute before plugging the power cord back into the modem and wait for the power light, phone light and internet light to turn green.
Now try using your Wi-Fi connected devices to test if your internet service is working. 

If your internet service is still not working during this time please get in contact with our Technical Support team by calling on 13 66 73, messaging on live chat or via WhatsApp on +61480096696. 

If you need access to the internet during an outage refer to our FAQ on alternative ways to stay connected. 
 

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