Category: Internet
Last updated: Friday, 7 February 2025

What do I do if a power outage is affecting my internet service?

It’s important to keep in mind that any equipment connected via the internet network will not work during a power outage. To ensure you’re prepared in the event of a blackout please refer to the below tips specific to your technology type.

Unsure what technology type you have? Visit our nbn® page and enter your address in the search bar to check.

FTTP 

Your property may have a Power Supply Unit installed with a backup battery. During a power outage you can rely on your battery back-up to power your internet service however it will only last for approximately five hours. 

We do not provide backup batteries so if you’re interested, we recommend you contact your power company. If you would like a replacement backup battery, please read this FAQ

FTTN/B, FTTC, HFC & Fixed Wireless 

Unfortunately, you cannot restore power in your property with an alternative power source. We recommend keeping a charged mobile phone in the instance of an outage.

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