Category: Internet
Last updated: Friday, 25 October 2024

How can I cancel my service?

nbn® and mobile cancellations can be submitted through the Self Care Portal. 

To cancel your nbn® service:

  1. Login to the Self Care Portal
  2. Hover over the Internet tab and select Cancel my nbn®
  3. Select the service you want to cancel from the 'Product' dropdown
  4. Fill out the compulsory cancellation fields including your 'Preferred Cancellation Date' and then 'Submit Order'.
To cancel your mobile/mobile broadband service:
  1. Login to the Self Care Portal
  2. Hover over the Mobile tab and select Mobile Services' from the dropdown
  3. Select the 'View' button against the applicable mobile service
  4. Select the 'Cancel Service' button and fill out the required fields before submitting your request.

IMPORTANT REMINDERS:

Requests will be forwarded to our team for processing. It would be processed according to your Preferred cancellation date or if immediately, the request may take 24 to 48 hours to complete. Our team would send a confirmation once the Cancellation has been received and once it has been completed.


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