Category: Billing and Support
Last updated: Tuesday, 11 February 2025

When does the pre-payment for my first month start?

When signing up for a service with us online a pre-payment is taken for your first month of ADSL or nbn™ bundle access fee. Charges for the service only commence when your service becomes active.
For example, your nbn™ may take 10 days to active with NBN Co, so the pre-payment you make would start from the time that you are activated for the first month

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