Category: Billing and Support
Last updated: Tuesday, 11 February 2025

When do charges start for my service?

Monthly charges will start for your service when nbn™ is activated at your property.  We will email you when this activation is complete, and charges will begin from this date.  Please note that this is not the same as the date that you plug in your nbn™ modem.  As such we recommend plugging in your modem as soon as you receive the confirmation email from us so you can make the most of your nbn™ plan.

Billing and Support FAQs

Got questions about billing, payments, support, account management, online safety, or offers? Find all the answers you need here!

Contact our team

Get in touch, your way.

Find articles to help answer your questions.

  • Total One Off   $0.00
  • Total Monthly   $0.00
  • Total Today   $0.00