Category: Mobile
Last updated: Friday, 7 February 2025

What is a PUK code and can I view it?

A PUK (Personal Unlocking Key) code is a security feature that protects your SIM card data. You will need your PUK code if you have entered your SIM pin incorrectly and your SIM is blocked.

You can find your PUK code in the More Self Care portal -

1. Log into the More Self Care Portal using your customer account number, email and password

2. In the Self Care Portal click on the 'Mobile' drop down menu, click on 'Active Mobile Services' and click 'view' on your applicable mobile service

3. Click on your mobile number in the left hand corner, click on 'Manage Services' and underneath preferences click the 'show' button next to PUK and it will display on the screen for your view for 10 seconds

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